Customer Service Consultant

3 days ago

NewarkonTrent, United Kingdom Project Timber Ltd Full time

**Title**: After-Sales Customer Service Specialist

**Company**: Project Timber, Innovators in Garden Building Solutions

**Job Type**: Full-Time

**About Us**: Project Timber is a leader in the garden building industry, providing a variety of high-quality sheds, summerhouses, and bespoke garden offices. We pride ourselves on not only delivering superior products but also ensuring customer satisfaction post-purchase. We are currently seeking a skilled After-Sales Customer Service Specialist to join our dedicated team.

**Key Responsibilities**:

- Handle customer inquiries regarding product installation, maintenance, and warranty.
- Assist in resolving any post-purchase issues, including returns, repairs, and replacements.
- Coordinate with the logistics and technical teams to ensure prompt and accurate service.
- Provide information and advice on product care and upgrades.
- Maintain detailed records of customer interactions and transactions.
- Gather customer feedback to enhance product quality and service.

**Qualifications**:

- At least 3 years of experience in a customer service role, preferably in after-sales.
- Strong communication and interpersonal skills.
- Proficiency in handling customer queries and complaints with patience and empathy.
- Knowledge of CRM systems and proficient in Microsoft Office Suite.
- Ability to multitask and work effectively in a dynamic environment.
- Background in garden buildings or home improvement products is highly desirable.

**We Offer**:

- A competitive salary package with performance incentives.
- Career advancement opportunities within a growing company.
- A collaborative and supportive work culture.
- Employee discounts on our garden building products.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Newark: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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