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Customer Service Manager

2 weeks ago

Newark on Trent, United Kingdom Ambitions Personnel Full time

OverviewA family‑run business that has grown year on year for the past 5 years, now at the forefront of their market, is looking for a hands‑on Customer Service Manager. As the Customer Service Manager, you will lead a team of 7 existing customer service staff whilst also looking after your own key accounts.Key ResponsibilitiesLead and manage a team of 7 customer service staff, ensuring daily and weekly tasks are completed efficiently and to a high standard.Organise, prioritise, and oversee administrative & customer service workflows across multiple departments.Recruit, train, and mentor staff, holding monthly 1‑1 meetings and setting performance targets.Monitor KPIs and report performance to senior management and directors.Identify opportunities for process automation to save time and improve efficiency.Collaborate with other departments to ensure smooth operations and enhance company‑wide efficiency.Manage IT setups and coordinate with outsourced IT providers, including full PC setups for new starters and yearly review meetings.Act as account manager for key mainstream clients, managing pricing, profit margins, and reporting.Write and maintain process documentation to improve workflows.Qualifications & SkillsProven experience in customer service management or key account management with leadership qualities.Strong leadership and team management skills.Excellent verbal and written communication skills.Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM/order management systems, and e‑commerce platforms.Ability to multitask and work across multiple teams and departments.Problem‑solving mindset with a proactive and positive approach.Experience with process improvement and reporting to senior management.Apply Now #J-18808-Ljbffr