Customer Services Executive

**Customer Services Executive Role Expectation**

**What makes us different?**

Reconomy Connect brings together several of Reconomy Connect's market-leading brands and specialist services in the UK waste and resource management space. It brings together over 700 colleagues and serves more than 13,000 customers, creating a powerful proposition that leverages our scale, cutting-edge technology, data-driven insights and expertise to help customers make the best possible use of their materials and drive toward zero waste.

Our core values drive everything we do. We believe in fostering a supportive **environment** for our colleagues, delivering exceptional **service** to our customers, contributing to the **community**, and working towards a more sustainable **environment**. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

**You will be**:
A passionate and enthusiastic member of the team. Your positive, can-do attitude will deliver excellence throughout the business.

Your commitment to, and confidence in, delivering customer focused solutions will be instrumental in Reconomy Connect being the best.

**What we expect you to do**:
Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.

Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience.

Deliver outstanding Customer Services both internally and externally through having a proactive attitude and taking ownership for everything that you work on.

Manage your own daily workload with the support of regular one to ones with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.

Maintain customer records and service details using Salesforce so information is accurate and up to date and can be used effectively throughout the business.

Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements. Through this negotiation, you will secure competitive market rates and delivering back to our customer best in class service whilst maintain company profit margins.

You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.

**You must have**:

- Delivered outstanding Customer Services in a previous role
- The ability to work on your own and manage your time whilst being an effective team member.
- Grade C in Math’s & English GCSE
- Basic IT skills, being able to use Word, Excel, and PowerPoint

**You may have**:
Experience working in the waste industry

**We will give you**:

- A challenging and rewarding role in a successful and growing business
- The opportunity to grow with a business through a tailored performance development programme
- A competitive salary
- Enhanced holiday allowance
- Employer contributory pension scheme
- A great place to work

**Details**:
You will report to the Customer Services Team Leader

You will be based in Newark, Nottinghamshire at our Head Office location

**PLEASE NOTE THAT THIS ROLE CANNOT BE PERFORMED REMOTELY**

**Job Types**: Full-time, Permanent

Pay: £26,200.00-£26,210.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person