Customer Services Assistant

2 weeks ago

NewarkonTrent, United Kingdom The Nottingham Building Society Full time

**Contract type**: Permanent
**Hours**: Full-time, 35 Hours (Monday
- Saturday on a rota)

Do you enjoy working with people in a customer facing role? Are you a people person who thrives on providing excellent levels of customer service? Are you looking for a fresh challenge within a leading Building Society? Here at The Nottingham, we are looking to recruit individuals to make a significant difference to our organisation.

The Customer Services Assistant position is vital to our organisation; you will be the first point of contact for our customers either by phone or face to face in the branch. You will live and breathe our values and ensure that our customers receive excellent customer service from every visit, whether that be from resolving their queries or signposting them as appropriate.

Whether you have previous experience in a similar role or transferable skills from another industry, we promise to give you access to the very best training programmes and ongoing support and development so that you can act within your customer’s best interest and develop your own career with us.

**The role -**

Welcoming customers to the branch and carrying out customer transactions using our branch systems

Proactively identifying opportunities for business from new and existing customers through introductory fact finds (examples include home insurance, financial planning and mortgage advice etc.) whilst maintaining excellent customer service

Working to targets to achieve referrals and appointments for all products and services

Booking meetings for the customer with the Customer Services Consultant to discuss home insurance and financial planning in further detail

Conduct outbound calling to maintain customer service and generate new business opportunities

**Your skills -**

A people person, passionate about providing excellent customer service

Naturally inquisitive, able to match customer needs with our products and be able to recommend our offerings

Demonstrate strong communication skills; face to face, written and via phone

Boast spectacular organisational skills, and able to balance your workload with deadlines

We seek a natural problem solver with an aptitude for translating customer needs in to financial solutions

**The Nottingham, who are we?**

So, what does #LifeatThe Nottingham look like? Well, our team make Life at The Nottingham what is it today and that’s a vibrant, inclusive and innovative place to be. And the best part? We’re a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and - well, you. So, we’re always striving to do the right thing for our team, communities and members.

Although our history spans 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. This means supporting them through all of life’s key milestones. From providing a safe place for their savings, help and support finding and funding their home, insuring their assets and planning for their families and their future.

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