Client Service Advisor

2 weeks ago


Sheffield, United Kingdom Millgate Full time

An exciting opportunity has arisen within the Connect operations team for a Provisioning and Support coordinator. We’re looking for someone who is technically minded and has a positive attitude with the ability to handle customers and suppliers effectively. with a strong desire to succeed.

**What you’ll be doing**:

- Analysing clients monthly mobile invoices and advising on cost saving bundles
- Liaising with networks to add cost saving bundles to clients’ accounts
- Providing usage reports to sales as and when required
- Reporting on unbilled usage reports
- Proactively checking usage alerts and reporting back to clients
- Uploading invoices and reports to CRM
- Keeping CRM up to date
- Answering incoming calls
- Arranging deliveries and collections with couriers

**What we’re looking for**:

- Mobile Telecoms back ground (but not essential)
- Confidence when dealing with clients over the phone
- Knowledge of using Microsoft Office Outlook, Excel and Word
- Excellent customer service and a focus on service delivery
- Attention to detail
- Ability to work well in a team
- Proactive thinking


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