Client Onboarding Advisor

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm – we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.

We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

2 days per week office attendance mandatory. Training may require more office attendance up to 4 days per week

First impressions count and our team has a key role in setting the high standard of service that our clients expect of Irwin Mitchell. As part of the team, you'll work with clients and colleagues to successfully onboard our clients.

The Client Onboarding Department provides a centralised client and matter onboarding service to fee earners who are engaging clients with Irwin Mitchell. As a Client Onboarding Advisor, you'll set up client matters on Irwin Mitchell's systems, conduct basic client due diligence and conflict checks, and set up client documentation. You'll have the opportunity to work with a variety of colleagues within the Department and the legal services areas to work through any client due diligence or conflict flags that you may come across.

Key Responsibilities:

• Client Setup: Using the firm's matter inception systems and information provided from fee earners, the Advisor is responsible for reviewing, gathering missing information where necessary and then processing essential client and matter information to ensure new clients and matters are opened in a timely and efficient manner. The role holder will engage with fee earners (at all levels) and clients to obtain information to enable the compliant onboarding of clients and their matters through our centralised processes and procedures.
• Client Documentation: The advisor ensures that all necessary documentation related to client onboarding is completed accurately and in a timely manner. This will involve preparing draft letters of engagement, terms and conditions, and other relevant documents depending on the matter type, adding these to the client file in readiness for the fee earner to check.
• Client Due Diligence: Conducting simple client due diligence checks on clients and/or their matters in line with established internal policies and procedures and using E-IDV and CDD software. Identifying any potential risks associated with the client. Responsible for developing and maintaining a good understanding of the legal and regulatory requirements for financial crime prevention.
• Conflict Checks: The advisor will complete basic conflict checks via the 3e matter inception systems ensuring that analysis is clearly documented and in accordance with established policies and procedures. Identifying any potential risks associated with the client, and where relevant escalating these promptly.
• Communication and Customer Focus: Effective communication and excellent customer service is vital in this role. The adviser liaises with internal stakeholders, such as partners, fee earners, and other support teams, to gather information and resolve any issues that may arise during the onboarding process.
• Continuous Improvement: Make recommendations to Team Leader on any improvements to processes and/or procedures, developing themes with colleagues that they may become aware of as part of the day to day to activities.

About You

Essential

• Excellent written and verbal communication skills at all levels with strong grammar and punctuation skills.
• Accuracy and attention to detail.
• Professional telephone and face-to-face manner.
• Ability to work under pressure, both within a team and individually.
• Excellent organisational skills, with the capacity to organise and prioritise workload.
• IT Skills (Microsoft Outlook, Word, Adobe).

Desirable

• A basic understanding of legal and regulatory requirements within a law firm relating to client due diligence and/or conflicts.
• Experience of working with international clients.
• Previous experience in a similar role within a law firm or professional services environment would be advantageous.
• Knowledge and understanding of case management systems.
• Familiarity using complex and multiple IT systems.

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024

Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.