Service Team Leader
1 day ago
Are you a commercially minded team leader looking for a role that will allow you to expand your skillset and provide regular opportunities for growth?
**You’ve found it.**
As **Service Team Leader**, you’ll look after a team of 3 direct reports, ensuring they are maximising the sales opportunities that are presented to them from customers.
**Salary -** Circa £27,000 + Bonus
**Location** - Gloucester / GL1
**Role Type** - Full Time / Permanent / 42.5 Hours Per week / Monday - Friday / Flex start and finish
**Benefits** - 23 Days Holiday + BH, Working for an official ‘Great place to work’, Access to 100s of employee perks on Perkbox, Auto-enrolment pension, Access to a wellness programme and Employee Assistance Programmes, Mental Health First Aiders, Annual appraisals programme and progression opportunities, Manufacturer training, Long service recognition, Enhanced Maternity and Paternity pay
**The Role**
You’ll monitor team performance against service delivery targets and KPIs, identifying areas for improvement and implementing corrective actions as necessary. As well as this, you’ll analyse data and statistics to identify trends and opportunities for improving customer service and commercial efficiency.
Dealing with a mixture of inbound and outbound calls, you’ll drive and maximise parts stock and sales, ensuring targets are being met.
**It’s important you have experience in leading a team and have a background in customer service / communications.**
You could be called: Customer Service team leader, Support Team Lead, Helpdesk Manager, Contact Center Supervisor, Service Delivery Team Leader, Technical Support team lead, Client Services Team Leader, Customer Support Team Lead, Customer Care Supervisor, Operations Support Team Leader
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