Customer Service Team Leader

5 days ago

Gloucester, United Kingdom Fish Insurance Full time

PIB Group is a really exciting organisation to be part of, since our launch in 2015 we have gone from strength to strength. We have grown to have a presence at over 40 locations across the UK and Europe, with over 2,400 employees. With a key focus collaboration, where this is embraced on a daily basis to work together to deliver on our ambitious objectives, we are really proud of the culture we have.

Due an exciting period of on-going growth, we have a fantastic opportunity for an experienced and driven Team Leader to spearhead the delivery of exceptional customer experience and sales performance.

**The role**:

- Effectively leading, motivating and coaching your team to continually grow, develop and achieve exceptional service, standards and performance
- Utilising management information to share best practice and identify coaching opportunities
- Management and oversight of the key risk and compliance areas
- Identifying opportunities to drive increased revenue and more efficient and effective ways of working
- Designing and delivering value add incentives to create a fun, focused and high energy environment
- Holding effective 121s, centred around wellbeing, performance and personal development
- To collaborate effectively across the team and other departments to achieve consistency and best practice with the best interest of the business and its people
- To ensure all members of your team have an active personal development plan, to either optimise performance or assist with internal progression
- To champion new products, systems and standards to embed the right level of knowledge and understanding

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Very generous maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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