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Student Services Coordinator

2 weeks ago

London, United Kingdom BARBRI Global Full time

**Summary**

At BARBRI, every student deserves the most effective educational experience possible. We believe that by working with the global legal profession more closely, we can bridge the gap between university and employment by creating effective learning and development to enhance the qualifications and employability skills of the legal profession and aspiring lawyers.

As a Student Services Coordinator, you will be responsible for day-to-day operations involved in onboarding students and administering BARBRI legal education and training courses. The Student Services Coordinator will be a key member of the Operations Team and establish a very close working relationship with the Sales and Learning Teams. In particular, the Student Services Coordinator will work closely with the other operations team members to deliver excellent customer service and course delivery across all regions and to support revenue growth.

You will be a part of a talented team of customer service and operations professionals to deliver world-class customer service with efficient technology. You will have a background in customer service and be willing to learn about BARBRI’s wide range of legal education products.

**Position Responsibilities**
- To answer the phone and be the first point of contact for students.
- To rapidly resolve student issues and enquiries received directly or through shared inboxes, respond proactively and positively in all interactions with internal and external customers.
- To undertake the onboarding processes for new students onto BARBRI courses, including enrolment, invoicing and course material dispatch.
- To be responsible for the payment of course fees and work to ensure outstanding course fees are duly processed and instalment payments are processed on schedule.
- Ensure that data input into IRIS/Dynamics and Hubspot are complete and accurate and take part in data cleansing when required.
- To create class lists in Hubspot for upcoming courses and ensure all student communications are sent out in a timely fashion.
- Work closely with the mentor/learning coach team to assess capacity and assign students through Hubspot.
- Assist students with any PSP, Study Plan App or Brightspace queries and issues.
- Agree on and uphold the policies surrounding course deferral fees and guarantees.
- Communicate with the Operations team to share ideas on potential Operational improvements and support the student journey's development and improvement by reporting on any issues or trends.
- Assisting with general office-based tasks, including banking, archiving, post, attendance recording and stationary, debt chasing and credit checks etc.
- Maximise revenue by upselling/cross-selling BARBRI products when appropriate.
- To liaise with the wider BARBRI team to:

- ensure timely and accurate delivery of course materials.
- ensure students' timely access to online course content and services,
- scheduling meetings and telephone calls,
- travel, accommodation and restaurant bookings.

**Generally**

As a member of the global team, you will
- Act as a role model and ambassador for the Company to enhance BARBRI’s brand awareness and perception.
- carry out a wide range of activities to ensure the success of the BARBRI global business;
- attend and contribute to team meetings, and
- track and report projects to your line manager.

**Qualifications and experience**
- Bachelor’s degree or other relevant education levels
- Min. of 1-year experience in a customer service role
- Ability to communicate key messages to our customer
- Ability to communicate at an operational level
- Experience in a legal organisation, education business or legal business is desirable.
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Problem-solving—identifies and resolves problems in a timely manner and gathers and analyses information skillfully.