Service Desk Coordinator

3 days ago

London, United Kingdom OpenSourced LTD Full time

**Job Title**: Senior Service Desk Coordinator

**Job Type**: Full-time, Permanent
**Salary**: £35,000 - £40,000 per annum
**Location**: London W1 (Onsite)

**Job Summary**

We are seeking an organised and proactive **Senior Service Desk Coordinator** to join a busy and fast-paced service department within a leading technology and design business. You will manage all incoming service requests, coordinate engineer schedules, maintain accurate records, and ensure excellent communication with high-end clients.

**Key Responsibilities**
- Schedule and allocate engineers based on workload, availability, and urgency
- Maintain and update CRM records and client profiles
- Monitor job progress and ensure timely updates to clients
- Coordinate daily diaries, reassigning engineers when needed
- Assist with quoting, parts ordering, and contract renewals
- Work closely with colleagues to ensure smooth workflow across the service team

**Skills & Experience**
- Experience in service coordination, scheduling, or a busy helpdesk environment
- Strong administrative skills with excellent attention to detail
- Confident communication skills, both written and verbal
- Ability to prioritise effectively and handle multiple tasks
- Proficient with Microsoft Office and ticketing/CRM systems
- Background in IT, engineering, or AV environments is beneficial
- Professional, client-focused approach and strong relationship-building skills

If you thrive in a structured, service-driven environment and enjoy being at the centre of daily operations, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

  • IT Service Desk Coordinator

    2 weeks ago

    London, United Kingdom Concept Resourcing Full time

    Service Desk Coordinator / Service Admin / Service Administrator / Service Delivery / IT / Telecoms / Telecommunications / Customer Service We are currently recruiting for an exciting opportunity for an experienced Service Desk Coordinator to join a market leader in the technology sector, specialising in Data Centre and Telecoms. This role will be well...

  • Service Desk Coordinator

    1 week ago

    London, United Kingdom CBW Staffing Solutions Ltd Full time

    Service desk Coordinator - FM Service Provider - Up to £35,000 per annum Are you looking for a new challenge? Do you have experience within facilities management? CBW is currently recruiting for a Service desk Coordinator. The Service Desk Coordinator will have responsibility for the overall process to ensure that all aspects of production are operating as...

  • IT Service Desk Coordinator

    3 weeks ago

    London, United Kingdom MASS Consultants Full time

    IT Service Desk Coordinator - St NeotsSalary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme...

  • Service Desk Operations Coordinator

    2 weeks ago

    London, United Kingdom Ministry of Justice Full time

    Salary - The national salary range is £32827 - £35678, London salary range is £37174 - £40403. Your salary will be dependent on your base location Number of jobs available - 1 Detail of reserve list - 12 Months Region - National City/Town - National Building/Site - NATIONAL **Please note**: Some of our MoJ Office locations, such as our Liverpool...

  • Service Desk Coordinator

    19 hours ago

    London WT JU, United Kingdom OpenSourced LTD Full time

    Job Title: Senior Service Desk CoordinatorJob Type: Full-time, PermanentSalary: £35,000 – £40,000 per annumLocation: London W1 (Onsite)Job SummaryWe are seeking an organised and proactive Senior Service Desk Coordinator to join a busy and fast-paced service department within a leading technology and design business. You will manage all incoming service...

  • Service Desk Coordinator

    9 hours ago

    North London, United Kingdom Focus Group Full time

    **Service Desk Coordinator** **General Summary**: The Service Desk Coordinator is responsible for attaining maximum utilization of internal and field technical resources through the daily dispatch/coordination of service requests. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or onsite service...

  • Desk Coordinator

    4 days ago

    City Of London, United Kingdom Relief International Full time

    The Desk Coordinator is a key position within the Program Implementation Department (part of the Global Support Team) dedicated to providing program development and grants‑management support across several countries (Sudan, Chad, Syria, Turkiye, Lebanon), while focusing on direct support to the Sudan Country Office. The Desk Coordinator works closely with...

  • Help Desk Coordinator

    4 days ago

    London, United Kingdom SPOR Group Full time

    **Job Information**: Industry **Technology*** Work Experience **1-3 years*** Salary **22000*** City **London*** Province **City of London*** Country **United Kingdom*** Postal Code **WC1X 8AQ*** **About us**: - We are an innovative workplace technology brand built to transform the way that organisations connect, collaborate and communicate on...

  • Desk Coordinator

    1 week ago

    London, London, City of, SE RL, United Kingdom Relief International Full time £40,000 - £80,000 per year

    ResponsibilitySupport Team LevelDepartmentPrograms/ Program DevelopmentReporting toDesk Manager (dotted line to Desk Director)Direct reportsN/ABudget responsibilityN/ARelationship managementProgram Implementation Department, Support Team, Country ProgramsJob ProfileThe Desk Coordinator is a key position within the Program Implementation Department (as part...

  • IT Service Desk Analyst

    2 days ago

    London, United Kingdom Vadis People Service Ltd Full time

    IT Service Desk Analyst - (1st / 2nd line career development opportunity) - London (City) Up to £30,000 + generous benefits package including bonus A new IT Service Desk position is available with a young, vibrant and expanding business based in the City of London. Our client can offer someone with 1st line IT service desk / helpdesk / IT support experience...