Help Desk Coordinator

2 days ago

London, United Kingdom SPOR Group Full time

**Job Information**:
Industry

**Technology***

Work Experience

**1-3 years***

Salary

**22000***

City

**London***

Province

**City of London***

Country

**United Kingdom***

Postal Code

**WC1X 8AQ***

**About us**:

- We are an innovative workplace technology brand built to transform the way that organisations connect, collaborate and communicate on a global stage.

Our specialist teams can reimagine your existing communications and deliver cutting edge technology solutions to match your needs and power performance.

From concept and idea, through to design and managed installation, we are SPOR and we promise to deliver and impress.

**Reports to**: Head of Operations

Company: SPOR Group

Location: London, United Kingdom

About SPOR Group:
SPOR Group is a leading provider of Audio-Visual (AV) integration solutions, serving a diverse range of global clients. With a commitment to innovation and excellence, SPOR Group delivers cutting-edge AV technology solutions tailored to meet the unique needs of each client.

Position Overview: We are seeking a dedicated and proactive Help Desk Coordinator with in depth knowledge of ZOHO desk to join our team at our London headquarters. The Help Desk Coordinator will play a pivotal role in ensuring the efficient management and resolution of tickets raised to our help desk, thereby contributing to the seamless delivery of AV solutions to our valued clients.

**Requirements**:
**Responsibilities**:
Ticket Management: Serve as the primary point of contact for all incoming tickets raised to the help desk, ensuring timely and accurate logging of incidents and service requests.

Prioritisation and Triage: Assess the urgency and impact of each ticket, prioritise accordingly, and escalate critical issues to the appropriate teams for resolution within pre defined SLA’s.

Communication: Maintain regular communication with clients and internal stakeholders to provide updates on ticket status, troubleshoot issues, and ensure a high level of customer satisfaction.

Resolution Coordination: Coordinate with technical teams to facilitate the timely resolution of tickets, ensuring adherence to service level agreements (SLAs) and quality standards.

Documentation: Maintain comprehensive documentation of tickets, resolutions, and troubleshooting steps, ensuring accuracy and completeness for future reference.

Continuous Improvement: Identify opportunities for process optimisation and service improvement within the help desk function and collaborate with relevant teams to implement enhancements.

Training and Support: Provide guidance and support to end-users on utilising AV technology effectively, troubleshooting common issues, and maximising system performance.

**Benefits**:
**Qualifications**:
Prior experience in a help desk or technical support role.

Eligible to work in the UK - required

ZOHO Desk experience / knowledge core qualification.

Strong communication skills, with the ability to effectively interact with clients and internal stakeholders at all levels.

Excellent organisational skills and attention to detail, with the ability to manage multiple priorities in a fastpaced environment.

Proficiency in ticketing systems and ITIL best practices is highly desirable.

A proactive and customer-centric approach to problem-solving, with a commitment to delivering exceptional service.

  • Help Desk Coordinator

    7 days ago

    London, City of London, WCX AQ, United Kingdom SPOR Group Full time £25,000 - £40,000 per year

    Reports to: Head of OperationsCompany: SPOR GroupLocation: London, United KingdomAbout SPOR Group:SPOR Group is a leading provider of Audio -Visual (AV) integration solutions, serving a diverse range of global clients. With a commitment to innovation and excellence, SPOR Group delivers cutting -edge AV technology solutions tailored to meet the unique needs...

  • Senior Help Desk Officer

    2 weeks ago

    London, United Kingdom Camms Full time

    With integrated solutions in risk, strategy, projects and people Camms software solutions helps businesses make the right decisions, manage risks, align the talents of their organisation, allowing leaders to focus on what matters. Founded in Australia in 1996, Camms have tens of thousands of users across five continents, with offices in the UK, North...

  • Help Desk Administrator

    2 days ago

    London, United Kingdom Guidant Global Full time

    Job Title: - Helpdesk Administrator Base Location: Building 30, West Middlesex University Hospital, TW7 6AF Job type: - 4-month Contract role This role provides on-site Service Desk support at West Middlesex University Hospital, ensuring smooth communication and efficient handling of facilities management requests. The position involves logging and managing...

  • Help Desk Specialist

    5 days ago

    London, United Kingdom Demolytic Full time

    **London** **United Kingdom** We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

  • Desk Coordinator

    2 days ago

    City Of London, United Kingdom Relief International Full time

    The Desk Coordinator is a key position within the Program Implementation Department (part of the Global Support Team) dedicated to providing program development and grants‑management support across several countries (Sudan, Chad, Syria, Turkiye, Lebanon), while focusing on direct support to the Sudan Country Office. The Desk Coordinator works closely with...

  • Help Desk Administrator

    2 days ago

    Isleworth, Greater London, United Kingdom Guidant Global Full time

    Job Title: - Helpdesk Administrator Base Location: Building 30, West Middlesex University Hospital, TW7 6AF Job type: - 4-month Contract role This role provides on-site Service Desk support at West Middlesex University Hospital, ensuring smooth communication and efficient handling of facilities management requests. The position involves logging and managing...

  • Service Desk

    2 weeks ago

    London, United Kingdom eFinancial Careers Full time

    (SERVICE DESK, 1ST LINE SUPPORT, FIRST LINE SUPPORT, AUTOMATION, POWERSHELL, WINDOWS 7/10, O365, ITIL, AD, MDM, ITSM, SSCM) A leading commodities trading firm is seeking a Service Desk Analyst to provide first line support to all users. You will operate within a fast-paced environment liaising confidently with customers including traders. The role will...

  • IT Service Desk Coordinator

    1 week ago

    London, United Kingdom Concept Resourcing Full time

    Service Desk Coordinator / Service Admin / Service Administrator / Service Delivery / IT / Telecoms / Telecommunications / Customer Service We are currently recruiting for an exciting opportunity for an experienced Service Desk Coordinator to join a market leader in the technology sector, specialising in Data Centre and Telecoms. This role will be well...

  • Front Desk Coordinator

    4 weeks ago

    London, United Kingdom BCO Beauty Group Full time

    About BCO Beauty Group: BCO Beauty Group is a collective of high-end salons and beauty brands dedicated to elevating the client experience through exceptional service, innovation, and artistry. Our portfolio includes leading names in hair, beauty, and extensions: each with a passion for excellence and a commitment to empowering clients to look and feel their...

  • Desk Coordinator

    7 days ago

    London, London, City of, SE RL, United Kingdom Relief International Full time £40,000 - £80,000 per year

    ResponsibilitySupport Team LevelDepartmentPrograms/ Program DevelopmentReporting toDesk Manager (dotted line to Desk Director)Direct reportsN/ABudget responsibilityN/ARelationship managementProgram Implementation Department, Support Team, Country ProgramsJob ProfileThe Desk Coordinator is a key position within the Program Implementation Department (as part...