Help Desk Specialist

4 days ago


London, United Kingdom Demolytic Full time

**London**
**United Kingdom**
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.
You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.
The goal is to make sure that customer value is maintained to the standards set forth by the company.
**Responsibilities**
Properly escalate unresolved queries to the next level of support
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Track, route and redirect problems to correct resources
Provide first level contact and convey resolutions to customer issues
**Requirements**:
Working knowledge of help desk software, databases and remote control
Proven working experience in providing help desk support
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation



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