Helpdesk Advisor

**Property and Facilities Helpdesk Advisor - Manchester - ARDJH886001**

**Purpose of the Role**

Based in Central Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and professionally with issues as they are reported to us and to provide class leading customer service.

You will report to the P&F Helpdesk Manager whilst working closely with the wider P&F team and Service Partners to help provide a best-in-class service by creating and maintaining great places to work.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

- Identify issues and appoint the appropriate service partner to undertake required tasks and/or repairs.
- Build and maintain relations with Hard and Soft service providers. Chasing suppliers where necessary and updating customers.
- Monitor planned and reactive maintenance performance, identify poorly performing tasks and effect remedial action to ensure timely completion.
- Administration tasks including:Raising PO’s and reconciling invoices associated with reactive and planned maintenance.

Obtaining quotes and submitting for approvalScanning and Archiving duties as required.Assist the P&F Helpdesk Manager in monthly reporting, to identify trends and manage the risks more effectively.Support internal customers with the use of internal systems i.e. Click Travel
- Maintain a high level of accuracy when obtaining and inputting information.
- Manage accounts with suppliers e.g. Royal Mail, stationery suppliers etc.

**Who we are looking for**

This is an opportunity for an IT literate, passionate, motivated, organised and enthusiastic individual who works well as part of a team but can also use their initiative. You will need to be professional, innovative and open to challenges and change whilst having a can-do, hands on approach. We are looking for someone is/has:

- Experience in a helpdesk or call centre service, demonstrating the ability to develop productive working relationships with customers and suppliers.
- Experience managing a supply chain/contractor performance.
- Excellent communication skills with the ability to ask the right questions and determine the correct course of action.
- Willingness to learn and develop new skills/knowledge.

If you have COSHH and/or IOSH qualification together with experience of Dynamics 365 and Concept FM, that would be advantageous but not essential.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- What is your salary expectation?
- Are you within an easy commute of Central Manchester?
- On what basis are you eligible to work in the UK?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: ARDJH886001