Property & Facilities Helpdesk Advisor

**Purpose of the Role**

Based in Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and professionally with issues as they are reported to us and to provide class leading customer service.

This is a hybrid role requiring 2 or 3 days per week in the office once training is complete.

You will report to the P&F Helpdesk Team Leader whilst working closely with the wider P&F team and Service Partners to help provide a best-in-class service by creating and maintaining great places to work.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

- Identify issues and appoint the appropriate service partner to undertake required tasks and/or repairs.
- Build and maintain relations with Hard and Soft service providers. Chasing suppliers where necessary and updating customers.
- Monitor planned and reactive maintenance performance, identify poorly performing tasks and effect remedial action to ensure timely completion.
- Administration tasks including:

- Raising PO’s and reconciling invoices associated with reactive and planned maintenance.
- Assist the P&F Helpdesk Manager in monthly reporting, to identify trends and manage the risks more effectively.
- Support internal customers with the use of internal systems
- Maintain a high level of accuracy when obtaining and inputting information.
- Manage accounts with suppliers e.g. Royal Mail, stationery suppliers etc.

**Who we are looking for**

This is an opportunity for an IT literate, passionate, motivated, organised and enthusiastic individual who works well as part of a team but can also use their initiative. You will need to be professional, innovative and open to challenges and change whilst having a can-do, hands-on approach. We are looking for someone is/has:

- Experience in a helpdesk or call centre service, demonstrating the ability to develop productive working relationships with customers and suppliers.
- Experience managing a supply chain/contractor performance.
- Excellent communication skills with the ability to ask the right questions and determine the correct course of action.
- Willingness to learn and develop new skills/knowledge.

If you have COSHH and/or IOSH qualification together with experience of Dynamics 365 and Concept FM, that would be advantageous but not essential.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Award-winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
- Pension scheme for when you feel it’s time to retire
- 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
- One day paid volunteering to give back to our communities
- Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community
- The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

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AIB
- Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential._

**Click here here to see our standard benefits page