Technical Helpdesk Agent

**Position**:Technical Helpdesk Agent

**Reporting To**: Helpdesk Supervisor

**Status**:Permanent

**Salary**:£24,000 per annum plus benefits

**Hours**:Full-Time - Office Based (37.5 hours Monday to Friday)
Plus rotational shifts including evenings and weekends.

**Based**:Manchester

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for a Technical Helpdesk Agent to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen

**About the role**:
We are seeking a highly capable and customer-focused Technical Helpdesk Advisor to join our UK Operations team. Based in Manchester, this is a permanent role suited to someone with excellent technical aptitude and a passion for delivering outstanding service. You’ll play a key part in ensuring a smooth and compelling experience for our merchants, supporting them with hardware, software, and service-related enquiries.

**What you’ll do**:

- Troubleshoot hardware and software issues related to payment terminals and online acquiring services
- Guide customers through technical solutions in a clear, patient, and professional manner
- Ensure every customer interaction is a positive experience, reinforcing trust in the myPOS brand
- Escalate complex issues appropriately while maintaining ownership of the customer journey
- Log, track, and resolve issues within internal CRM and ticketing systems
- Collaborate with internal teams to ensure feedback and insights are shared
- Adhere to operational processes and quality standards, even during high-demand periods

**This role is perfect for you if you have**:

- Previous experience in a technical support or helpdesk role (payment technology experience a bonus)
- Exceptional communication and problem-solving skills
- Technically confident with hardware/software troubleshooting
- Calm under pressure, with a proactive and solution-oriented mindset
- Strong organisational skills and attention to detail
- A genuine desire to provide an exceptional customer experience
- Flexibility to work shifts, including evenings and weekends as part of a rota

**Why you should join myPOS**:

- Vibrant international team operating in hi-tech environment
- Annual salary reviews, promotions and performance bonuses
- myPOS Academy for upskilling and training
- Refer a-friend bonus as we know that working with friends is fun
- Annual individual training and development budget
- Teambuilding, social activities and networks on multi-national level

**What we offer**:

- Health and wellbeing programme
- 21 days holiday
- Your birthday off (paid)
- Company events
- Company pension
- Referral programme
- Free eye test from Specsavers
- Access to PERKBOX
- Dress down Friday

**Who we are**:
Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

**Pro tip**:
INDTS

Pay: £24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Referral programme

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Manchester (required)

Work Location: In person