Helpdesk Operative

3 days ago

Manchester, United Kingdom Sodexo Full time

**About the role**

Hospital stays can be quite a stressful time for our patients and their loved ones, a simple smile and high quality service can put a patient at ease and make all the difference

At Sodexo, our Helpdesk Operators are a key part of the team within our hospitals. As the first point of contact, our Helpdesk Operators receive and accurately log all facilities management service requests. With an eye for detail, they will assign the tasks to the relevant Sodexo facilities management teams to complete.

Please note, this is a **casual **position.

**A few things about you**

Our patients are at the heart of everything we do, so it’s important that fantastic service is always at the forefront

If you have previous experience working within a helpdesk environment, that’s great If not, but you have good IT skills, communication skills and strong attention to detail we still want to hear from you

You will be customer and client facing and will respond to requests so having excellent customer service and communication skills is key. Being a team player is also important, there’s no ‘I’ in team

**Role Responsibility**:
Overall Responsibility of Role:
Operate the Central Helpdesk in a courteous and efficient manner so as to deliver the requirements of the client and the Facilities Management team. As part of a team facilitate the accurate transition of each requested task to the point of successful service fulfilment.

Key Duties:

- Operate the central Helpdesk service using the operating system provided
- Receipt and processing of requests for Facilities Management services
- General administration duties
- Liaise with the Facilities Management service staff in a professional manner in order that a quality service is provided at all times
- Report and detail any disruption to the Helpdesk system immediately to the Helpdesk Supervisor or the Service Manager in their absence
- Operate the service in accordance with the Helpdesk Procedures Manual
- Provide the service in accordance with Health and Safety procedures
- Undertake any reasonable duty as directed
- Promote a friendly, helpful, courteous and professional image
- Undertake training in customer care and IT systems
- Liaise with contractors and maintain appropriate documentation (e.g. pest control)
- Communicate site failure and incident notifications to the senior management teams

Technical Qualifications and Competencies:

- Excellent telephone manner and verbal communication skills
- IT literate

Management and Personal Competencies:

- Flexible
- Effective Team Player

**Package Description**:
**Please note, this is a casual position.**

The shift pattern is as follows:
08:00-16:00 Monday to Friday - 37.5 hours

These positions will be for 6 months with a view to extension/permanent following department review

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