Helpdesk Manager
2 weeks ago
Gaming Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe. Position Summary At Light & Wonder we build new worlds of play. Our drive to become the leading cross-platform global game company comes from our collaborative team of innovators and creators and the passion we share to excite our players and customers by creating the worlds best game experiences. Light & Wonder is committed to the highest standards of integrity from promoting player responsibility to implementing sustainable practices. To learn more visit . Helpdesk Team Leader The Helpdesk Team Leader is responsible for overseeing the activities of the helpdesk team to ensure excellent customer service and support. This role involves managing team performance providing technical support and collaborating with other departments to enhance customer experience. The successful candidate will Key Responsibilities Supervise the helpdesk team to ensure they deliver excellent customer service and support. Provide specific directions to team members to meet customer needs. Create and manage intra and inter-team work processes to boost productivity and communication. Administer effective frontline desk assistance to customers for complex inquiries. Implement a central problem management route for handling queries and complaints. Mentor and coach junior members of the helpdesk team assigning tasks and evaluating their performance. Collaborate with business managers to brainstorm ideas and strategies to enhance customer experience. Report all activities and observations to the Head of Delivery and assist in finding resolutions to outstanding issues. Point of contact for escalations from the Helpdesk team. Knowledge Skills & Experience Excellent management and planning skills. Excellent written and verbal communication skills. Ability to prioritise work to meet project deadlines. Ability to provide support when needed in a positive manner and build strong working relationships. Ability to work on own initiative with minimal supervision to deliver high quality work in a timely manner. Results driven with great attention to detail and problem solving and analytical skills. Ability to prioritize and execute tasks in a high-pressure environment. Good understanding of a helpdesk / call centre environment. Ability to identify problems and communicate them effectively. Experience in project planning tracking coordinating and reporting. Previous team leading experience is preferable. Person Specification A self-motivated team player with a can do attitude. Flexible attitude and willingness to learn new tools and adjust to new requirements. Passion for quality growth and driving improvements. Accountability and pro-activeness. Whats in it for you Competitive salary and performance bonus 5% employer pension contributions 33 days holiday (inc. Bank Holidays) Paid leave to work on charitable projects Access to Reward Hub a reward platform offering shopping and lifestyle discounts / cashback Employee Assistance Programme Training support and career development Cycle to work scheme Qualifications Manager Key Skills Computer Hardware Mac Os Active Directory VMware ConnectWise HP Service Manager Microsoft Windows Server Mobile Devices Windows Help Desk Operating Systems Remedy Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr
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Helpdesk Manager
2 weeks ago
Manchester, United Kingdom Light & Wonder Full timeGaming:Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.Position SummaryAt Light & Wonder we build new worlds of play. Our drive to become the leading cross-platform global game company comes...
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Helpdesk Administrator
3 days ago
Manchester, United Kingdom Agilis Lux (UK) Full time**Job Description** (main duties and responsibilities) - Generate weekly reports on progress (status closures etc.) for clients. - Take ownership reactive jobs including adding costs/quotations and seeking approval for works. - Chase completion of the tasks, including any follow up work / remedial items where materials etc may be required, tracking and...
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Helpdesk Coordinator
1 week ago
Manchester, United Kingdom CBRE Full time**Helpdesk Coordinator** **Job ID** - 181452**Posted** - 21-Aug-2024**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** Manchester - England - United Kingdom of Great Britain and Northern Ireland **Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to...
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Helpdesk Operative
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Helpdesk Coordinator
1 week ago
Manchester, United Kingdom CBRE Full time**Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...
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Helpdesk Administrator
2 days ago
Manchester, United Kingdom Atalian Servest Full time**Job Reference: TS/SB/25-08/939** **Job Title: Helpdesk Administrator** **Location: Site Based** **Site Address: Manchester** **Postcode: M53BS** **Salary:£25000** **Contract**:Permanent / Full Time** **Hours per week: Monday to Friday - 08:00 - 17:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to create a new...
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Helpdesk Analyst
1 week ago
Manchester, United Kingdom Tria Full timeHelpdesk Analyst Manchester - 5 days a week £26,000 - £28,000 + Benefits Our client is a market-leading organisation looking for a Helpdesk Analyst to join their Manchester office. This is an excellent opportunity for a recent graduate or someone early on in their career to gain hands on experience providing technical support across hardware, software...
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Helpdesk Analyst
7 days ago
Manchester, United Kingdom Tria Full timeHelpdesk Analyst Manchester - 5 days a week £26,000 - £28,000 + Benefits Our client is a market-leading organisation looking for a Helpdesk Analyst to join their Manchester office. This is an excellent opportunity for a recent graduate or someone early on in their career to gain hands on experience providing technical support across hardware, software and...
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Facilities Helpdesk Administrator
2 weeks ago
Manchester, United Kingdom Agilis Lux (UK) Full timeGenerate weekly reports on progress for property management clients. - Chase completion of the tasks, including any follow up work / remedial items where materials etc may be required, tracking and monitoring calls until work is completed then the job can be closed. - Chase report sheets - update and upload on to system, add costs, issue certificates and...
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Helpdesk Coordinator
1 week ago
Manchester, United Kingdom TRCGroup Full time**Facilities Helpdesk Coordinator** **£22,000 + Benefits + Pension + 25 days Hols + BHs** **The Company** Our client is a UK Property Management company offering affordable housing to private residents and NHS medical staff across the country. We are looking for a Facilities Helpdesk Coordinator who will report to the Facilities Helpdesk Manager,...