Customer Support Advisor

2 weeks ago


Cheadle, United Kingdom Wienerberger Full time

**Internationally successful: The Wienerberger Group**

**Come and join us as a Customer Support Advisor at our Head Office in Cheadle.**

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

**About the Role**
- Manage allocated customer accounts providing excellent customer service at all times
- Build trusting working relationships with stakeholders
- Process customer orders in a timely and efficient manner
- Administer customer order amendments ensuring communication to the despatch team/supply chain where affected
- Monitor and manage allocated customer orders and schedules ensuring orders are checked and released prior to despatch dates
- Carry out regular order book cleansing for your customer accounts, verifying accurate schedules for orders
- Answer inbound customer calls assisting with all enquiries relating to pricing, existing orders and complaints
- Deal with delivery issues as and when they arise, liaising with the customer to seek a resolution
- Keep customers informed of any schedule date changes in the case of production or shipping issues
- Maintain excellent relationships with the external sales team
- Carry out joint customer visits and attend sales meetings

**Hours of Work: Monday to Friday, 9.00am - 5.00pm**

**About You**
- GCSE A-C (or equivalent) in Maths and English
- Minimum of 2 years’ experience in a similar role
- Good analytical skills
- Positive can-do attitude
- Excellent phone manner
- Ability to work calmly under pressure
- Able to work on own initiative and as part of a team

**About our Benefits**
- Professional growth, training and opportunities to hone your skills and knowledge
- Annual bonus scheme
- Ability to purchase additional holidays
- Company Pension
- SIP - ability to become a shareholder via our Share Scheme
- Life Assurance
- Flexible benefits offering (including health, wellbeing and money saving opportunities)

**Meet our People** & **View our Vacancies



  • Cheadle, United Kingdom Wienerberger UK Full time

    OverviewCome and join us as a Customer Service Advisor at our Cheadle office, near Stockport.wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support...


  • Cheadle, United Kingdom wienerberger Full time

    About wienerberger wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions. We foster long-term partnerships, support exceptional careers, and place sustainability at the heart of everything we...


  • Cheadle, United Kingdom Career Cross Limited Full time

    **Customer Care Advisor - Cheadle - £19k - £25k per annum plus company benefits** Our client is an extremely well established and successful telecommunications company based in Cheadle; due to their continued success they are expanding their team and recruiting for a Customer Care Advisor. This is an office based role, where you will be responsible for...


  • Cheadle, United Kingdom Wienerberger Full time

    **Customer Support Advisor - Brick** **Head Office, Cheadle, SK8 3SA** We have been manufacturing quality building products since 1819 when we opened our first clay brick factory in Vienna, Austria. Wienerberger are the world's largest producer of bricks and are No. 1 on the clay roof tiles market in Europe. Boasting 204 plants across 30 countries, our...


  • Cheadle, United Kingdom Caroo Full time

    **Role: Customer Service Advisor / Assessor** **Location: Cheadle** **Skills: Call handling, customer service** **Salary: Up to £22,000 + Bonus** **The Company**: Caroo has partnered with a growing company who are looking to expand their Assessor / Customer Service team. They offer their customers a range of services and assist them in their purchase...


  • Cheadle, United Kingdom Together Full time

    Company Description **We are Together** -** **a specialist lender with over 50 years’ experience, and a loan book topping £6 billion. We're a team of over 750 colleagues and continuing to grow. Lending year-in, year-out, we've grown to into one of the finance industry's best-kept secrets. We play our part to turn challenges into opportunities that make...


  • Cheadle, United Kingdom Taylor Higson Full time

    Due to ongoing growth, my client are looking for a Customer Service Advisor to join their team! They pride themselves on staff development, and with this position you will have the opportunity to progress into an Account Manager role. My client is an industry leading print business, established over 60 years ago they are a pioneer within the marketing and...


  • Cheadle, United Kingdom Essential Personnel Full time

    **Customer Services Advisor** Our finance company is recruiting a **Customer Services Advisor** to work in their office in **Cheadle Stockport** **Duties include**: - Dealing with issues and queries and being proactive to solve problems - Resolve customer queries - update the database - Assist with all admin scanning, dealing with the post etc As a...


  • Cheadle, United Kingdom Career Cross Limited Full time

    **Part-Time Customer Service Advisor - Cheadle - £20.5k - £23k (pro-rata) per annum plus company benefits** Our client is an extremely well established and successful telecommunications company based in Cheadle near Manchester Airport; due to their continued success they are expanding their team and recruiting for a Part-Time Customer Service...


  • Cheadle, United Kingdom Together Full time

    **Company Description** Benefits of working at Together** - 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays - Free access to company holiday homes - Buy & sell holidays - Discretionary annual bonus plus an additional Shared Reward Bonus - Matched pension contribution - Health cash plan plus Private...