Service Desk Co-ordinator

7 days ago

Redditch, United Kingdom Arden Personnel Full time

**Redditch ** Permanent **Full Time ** Salary £22,300
An excellent opportunity for a Service Desk Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for an experienced Coordinator to join their busy and fast-paced team on a permanent basis, this is a fantastic role that offers an excellent working environment and progression opportunities for the right people**.**

**Day to Day duties as a Service Desk Co-ordinator will include the following**:

- Receiving inbound calls for equipment repairs and client enquiries.
- Logging of jobs as per client request
- Booking in engineers to site
- Preparing/sending RAMS if needed
- Sending attendance notifications if required
- Monitor and update repair jobs through to completion
- Keeping bespoke in-house system records updated
- Building good relationships with clients and keeping them informed of repair progress
- Managing client expectations where necessary
- Liaising closely with internal teams to achieve client satisfaction

**As a Service Desk Coordinator, you will need the following qualities & experience**:

- Excellent organisational skills
- High attention to detail
- Being Proactive / Finding solutions to resolve client issues
- Demonstrate effective time management
- Ability to work in a fast-paced environment
- Previous customer service experience
- Work well within a large team
- Remain calm in stressful situations
- Experience in a similar role or the catering industry is an advantage

**What’s on offer for the successful Service Desk Co-Ordinator?**
- Salary £22,300
- Hours Mon-Friday 08.30-17.00 with a 30-minute break
- Pension Scheme with contributions of 5% being matched by the company
- Health Cash Plan
- Enhanced Maternity and Paternity
- Discounts for online and high street retailers.
- 25 days holiday with the addition to buy an additional 5 days.
- Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire._
- We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley._
- We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on 01789 532220._
- Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates of live vacancies._
- Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain._

**Job Types**: Full-time, Permanent

**Salary**: £22,300.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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