Customer Service Co-ordinator

1 week ago

Redditch, United Kingdom Arden Personnel Full time

**Redditch**

**Permanent Full Time Salary £22,300 per annum**
- An excellent opportunity for a Customer Service Co-ordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the food service industry. They are looking for an experienced Administration Assistant to join their busy and fast-paced scheduling team on a permanent basis, this is a fantastic role that offers an excellent working environment and progression opportunities for the right people._

**Day to Day duties as a Customer Service Co-ordinator will include the following**:

- Review client works requests that come into your specific region and allocate works to internal engineers by using the bespoke in-house system
- Schedule engineer visits for breakdowns and planned maintenance visits
- Ability to “think outside the box” and be proactive when scheduling and rescheduling engineers, when necessary, a good knowledge of geography is an advantages.
- Ensuring engineers’ routes are both cost and time-effective for both them and the company.
- Working closely and liaising with the Service Desk Team.
- Develop a good relationship and understanding with your engineers.

*

**As a Customer Service Co-ordinator you will need the following qualities & experience**:

- Be able to react quickly and multi-task
- Technical/Maintenance knowledge would be an advantage
- A disciplined individual with the ability to work under pressure
- Ability to use multiple screens
- Previous experience in a similar role would be an advantage
- Strong team player
- Knowledge of locations/postcodes around the UK

**What’s on offer for the successful Customer Service Co-ordinator?**
- Salary £22.300
- Hours Mon-Friday 08.30-17.00 with a 30-minute break
- Pension Scheme with contributions of 5% being matched by the company
- Health Cash Plan
- Enhanced Maternity and Paternity
- Discounts for online and high street retailers.
- 25 days holiday with the addition to buy an additional 5 days.**Salary**: £22,300.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

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