Business Partner

**Business Partner Customer Delivery**

**Location**:Community-based settings / Office based with some home working

**Contract Type**:Full-time / Permanent

**Salary**:Grade 12

**Closing Date**: 16th October 2025

**About the Role**

**1x Full Time Permanent**

Are you passionate about public service and ready to make a meaningful impact in the community? Bury Council is seeking a dynamic and driven **Business Partner** to lead and shape the delivery of our Corporate Collection and Support services. This is a fantastic opportunity to join a forward-thinking local authority committed to delivering high-quality services to residents, tenants, businesses, and suppliers.

**About the Role**

As **Business Partner,** you will play a key role in managing multi-disciplinary teams across Council Tax, Business Rates, Housing Rents, Housing Benefits, Council Tax Support, and Accounts Receivable. You’ll work closely with senior managers to implement effective operational plans, drive performance, and deliver service improvements aligned with our Let’s Do It 2030 Strategy.

You’ll be responsible for:

- Leading and managing the **Customer Delivery** team to ensure efficient billing, assessment, and payment processes.
- Enhancing income collection through inspection regimes and rent control functions.
- Overseeing exempt and supported accommodation schemes within Housing Benefits.
- Actively contribute to the development and implementation of inclusive customer access and communication plans.
- Driving digital transformation and service agility.
- Ensuring legal compliance and safeguarding the council’s reputation in court and tribunal proceedings.
- Promoting collaborative working and continuous improvement across service areas.

Normal hours of work are 37 hours per week based around the usual business working week. Dependent on service requirements, you may be required to work on a rota basis.

**About you**

We’re looking for someone who:

- Has experience managing multi-disciplinary teams, ideally in a collection and support setting.
- Demonstrates strong leadership, communication, and problem-solving skills.
- Understands the importance of adhering to legislation and statutory requirements governing income collection and benefit services.
- Is passionate about public service and committed to delivering high standards.
- Can lead by example and foster a culture of accountability and excellence.

**Our Mission and Values**

At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:
**Let’s Engage** We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.

**Let’s Enable** We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.

**Let’s Support** We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.

Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.

**Why Join Us?**

At Bury Council, we value innovation, inclusivity, and collaboration. You’ll be part of a supportive team that’s dedicated to improving lives and delivering meaningful change. We offer:

- A supportive and inclusive working environment.
- Opportunities for professional development and training.
- Flexible working arrangements.
- The chance to make a real impact in your community.

**About Bury**

Please note we are unable to support with sponsorship at this time.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way

**Benefits of working for Bury Council**
To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

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