Customer Relationship Executive

2 weeks ago

Bradford, United Kingdom Mayfair Worktops Full time

Exciting Opportunity: Join _Mayfair Worktops_ as a **Customer Relationship Executive**

Are you passionate about providing top-notch customer service and looking for a rewarding career with a rapidly growing company? Look no further _Mayfair Worktops_, a family-run business with over 40 years of experience in the stone industry, is seeking a dedicated Customer Relationship Executive to join our amazing team.

About _Mayfair Worktops_: We take pride in being one of the premier producers of granite & quartz worktops in the UK. Our head office is located in the bustling city of Bradford, where our rapidly expanding, profitable company continues to grow year on year.

**Why Join Us as a Customer Relationship Executive?**

Fantastic growth and career development opportunities to become a manager.

Be part of a well-established, family-run company with a friendly, welcoming atmosphere.

Enjoy a Christmas & New Year shutdown period.

Free parking at our Bradford location.

Team-building activities, including Spa days, Michelin Star restaurant treats & trips aborad.

**What We're Looking for in a Customer Relationship Executive**:

- Proven experience in addressing customer complaints related to products.
- A strong passion for customer service.
- Track record of improving customer satisfaction.
- Excellent verbal and written communication skills.

Exceptional problem-solving and decision-making abilities.
- Customer-focused mindset.
- Positive and self-motivated attitude.

**Key Responsibilities as Customer Relationship Executive**:

- Delivering an outstanding customer experience, highlighting our commitment to high-quality brand standards.
- Manage and respond to customer complaints, feedback, and reviews.
- Liaise with customers to obtain further information, ensuring top-class service is provided.
- Maintain documentation for all processes.
- Work towards personal and company targets.
- Drive continuous improvement within the company.

**Salary: Starting salary of £21,000-£25,000 (DOE) + Bonus Scheme OTE £30K**

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
To keep our staff safe we are social distancing in the office. Also we provide full PPE, which includes face masks, gloves, and hand sanitisers. All areas are regularly disinfected.

Ability to commute/relocate:

- Bradford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer relationship management: 1 year (required)

Work Location: In person

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