Broker Support Specialist

**Description**:
Providing first-class administrative support is essential to the smooth, day-to-day running of our underwriting function. This role offers dedicated assistance to brokers and underwriters across our teams, helping ensure underwriting operations run efficiently and effectively.

You’ll support the end-to-end underwriting process from logging and processing submissions on CFC’s underwriting system to binding and servicing policies. You’ll work closely with CFC underwriters and other members of the broker support team.

You’ll develop a thorough understanding of CFC’s workflow processes and systems. Your focus will be providing excellent customer service to our brokers, you will play a pivotal role in ensuring quality and efficiency across our products and services.

**About the role**:

- Providing excellent administrative support to underwriting teams to ensure CFC can adhere to target turnaround times for our brokers and insureds;
- Managing the underwriting central inboxes and logging new and renewal submissions on CFC’s internal underwriting system;
- Preparing certificates and other standard documents;
- Servicing quotes requests within CFC’s portfolio framework;
- Managing referrals from our technology platform and automation process, supporting our brokers and servicing or escalating the requests;
- Answering broker phone calls and triaging or managing queries;
- General ad-hoc administrative duties as required.

**About you**:
We are looking for passionate entry level individuals who are keen to start their career. You will have:

- Computer literacy with strong skills in Outlook, Word and particularly Excel
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times
- Excellent level of attention to detail including accurate written and numeracy skills
- Good communications skills, courtesy and patience

**Core Values**:
**Love what you do**:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

**Challenge everything**:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

**Have fun, be good**:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

**About CFC**:
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.

Headquartered in London with offices in New York, Austin, Brussels and Brisbane, CFC has over 950 staff and is trusted by more than 100,000 businesses across 90 countries.

At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.

CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.