Customer Service Advisor
2 days ago
We are here to provide simple and straightforward solutions to our customers, we care about making a positive impact for our colleagues, customers, partners and the wider community. That's why our customer service team are crucial to what we do.
**As a Customer Service Advisor, you will**:
- Speak to customers supporting them with a variety of questions regarding their finance plans
- Always show empathy to your customers, ensuring that you take the time to understand their circumstance and support them through the process
- Always deliver a professional and consistent level of customer service
- Keep internal systems up to date
**Skills and Attributes required of the Customer Service Advisor**:
- Ability to empathise and actively listen to customers
- Previous experience in customer-facing roles
- Ability to communicate with customers clearly and confidently over the phone
- Ability to prioritise and organise workload
- Competent with IT Skills
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