Hybrid Customer Service Advisor

5 days ago

Meridian Business Park, United Kingdom Purple Rocket Full time

**Customer Service Advisor**

**About The Role**

Purple Rocket Recruitment is working with a well known organisation based in Leicester who is looking for a number of motivated Customer Service Advisor's to join their team. The Group currently represents over 21 of the world's most prestige vehicle brands;in over 140 dealerships across the UK, who provide a fantastic working environment and are committed to 'Developing Talent' and 'Building Careers'.

This is an excellent opportunity for someone who would like a work from office/home balance. With over 12 months experience in leading a remote team; support, incentives, and fun still remains a key aspect of the working day. This role is perfect for anyonewho will benefit from being at home and still likes the buzz of coming into the office and being part of an active team.

There are opportunities on both the Inbound Service Team and Outbound Retention Team. These roles are temporary to permanent and would require you to start at short notice.

**Outbound Retention Team**

Your primary responsibility will be to contact current, lapsed and unknown customers to offer services specific tailored to them delivering a great experience in the process.

**Inbound Service Team**

Your primary responsibility will be to answer incoming service enquiries from our new and existing customers, which will include booking in MOT's, Servicing and other general car maintanence that maybe required whilst providing the best level of serviceand ensuring you are securing the appointment for the business.

Also a brilliant bonus scheme avaliable

**About You**

You will be customer focused, target driven, a team player and always aiming to be the best. You will have a flair for talking and engaging with internal and external customers over the phone.

You will be a natural at creating special customer experiences over the phone.

You will have excellent communication and inter-personal skills, be articulate and confident and have the necessary experience to carry out the required duties of this important and exciting role.

It is also important for you to have a quiet place to work from home, a good broadband connection and be a self-motivator. All equipment will be provided for you.

Previous experience would be advantageous but not necessary as full training will be provided. You will work 40 hours between the hours of 8am - 6.30pm Monday to Friday with a requirement to homework on Saturday’s on a rota basis.

You will be required to work from the office during the initial training program at our Leicester office based on the Meridian Business Park.

**Incentives**

My client will recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introductionreward scheme, discounted Gym membership and discounts with popular high street retailers.

My client is committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.

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