Customer Service Advisor
1 day ago
**Salary: £9.65 per hour + commission**
**Hours: 16-22 Hours per week**
**Shifts Available**
- 10am - 2pm (20 hours per week) working 5 days out of 7 per week
- 12pm - 4pm (20 hours per week) working 5 days out of 7 per week
- Saturday (8 hours shift) between 8am and 8pm, plus 2 evenings per week 4:00pm - 8:30pm days are negotiable. (16 hours per week)
- Saturday (8 hours shift) between 8am and 8pm, Sunday 9am - 5pm and one weekday shift between 8am and 9pm (8-hour shift) day is negotiable. (22 hours per week)
Training Monday - Friday 9-4.30 for 1 week
**Hybrid working available once fully trained**
**Overall Purpose**:
An exciting opportunity for a Part Time Customer Service Advisor to join a friendly and professional team, providing excellent service. Working for a family run business, we are looking for people with an excellent telephone manner that love to put the customerfirst.
**The Role**:
- Handle customer telephone orders and enquiries
- Up-selling, offering additional products to customers
- Support team members and share knowledge
- Identify potential issues from customer feedback and highlight to Team Manager
- Take on additional tasks as and when required to support the business
**About You**:
- Excellent customer service skills
- Consistently achieve and occasionally exceed all call handling/productivity and personal KPI’s
- Keep within agreed absence levels
- Maintain excellent punctuality
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