Customer Support Advisor

1 week ago

Meridian Business Park, United Kingdom Remploy Full time

Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary**

** No Selling**

** No Average Handle Times**

**Essential Job Duties**

3. Accurately check, validate and process documentation to required standards within agreed timescales.
4. Provide accurate and clear advice and guidance on all general scheme queries.
5. Processing of new customer referrals within timescales and quality standards and ensuring adherence to the Data Protection Act and all confidentiality procedures are followed at all times.
6. Maintain up to date and professional case management notes within systems and provide accurate data for MI collection.

**Education and Experience Requirements**

Essential
1. Customer Service experience and being passionate about excellent service standards.
2. Ability to communicate effectively and build rapport with customers with great listening and questioning ability.
3. Effective written & verbal communication skills with the ability and knowledge of web chat facilities in a multi-stream environment.
4. An open, enthusiastic and positive approach.
5. Logical problem solver with attention to detail.
6. The ability to build rapport with customers quickly.
7. Good questioning and listening skills.
8. Decision making taking all aspects into account showing empathy in sensitive situations.
9. Accuracy, attention to detail and the ability to analyse cases and identify solutions.
10. Flexibility to support the business.
11. Able to work efficiently in a pressurised environment.
12. Experience of using Microsoft Packages.
Desirable
1. Customer Service qualification (or working towards)
2. Advanced Excel skills

**EEO Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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