Customer Service Advisor

2 days ago


Knowsley Business Park, United Kingdom MERJE Ltd Full time

Salary: £18200 + commission

Hours: 36.4 hours per week

Shifts between 8am-9pm Monday-Friday, 8am-8pm Sat, 8am-6pm Sun.

Hybrid working available once fully trained Overall Purpose:
An exciting opportunity for a Customer Service Advisor to join a friendly and professional team, providing excellent service. Working for a family run business, we are looking for people with an excellent telephone manner that love to put the customer first.

The Role
- Handle customer telephone orders and enquiries
- Up-selling, offering additional products to customers
- Support team members and share knowledge
- Identify potential issues from customer feedback and highlight to Team Manager
- Take on additional tasks as and when required to support the business About You
- Excellent customer service skills
- Consistently achieve and occasionally exceed all call handling/productivity and personal KPI’s
- Keep within agreed absence levels
- Maintain excellent punctuality.



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