Training Coordinator
2 weeks ago
**Training Coordinator**
**Monday to Friday 8:30 - 5:00pm OR 9:00 - 5:30pm**
**Salary £25,000 (Depending on experience)**
**We're looking for someone with excellent customer service and administration skills to help co-ordinate, plan and schedule our public courses and customised training solutions.**
**You'll be responsible for handling inbound enquiries for our public courses and the end-to-end management of them - processing booking forms, sending joining instructions and managing the course schedule**
DUTIES:
- Providing callers with information on our courses and advising them on the best course for them
- Process bookings and send out joining information and pre-course work to delegates
- Making customer service calls to previous clients to gauge their reaction to the training
- Adding training leads and customers to our CRM (Customer Relationship Management) System & following these up daily to secure business
SKILLS REQUIRED:
- Must have previous experience working in a customer service environment
- Be comfortable working in a busy environment and to achieve deadlines
- Resilience & adaptability
- Be comfortable to take on new challenges & projects
- Must be extremely organised
**22 days plus Bank Holidays with an additional 2 days added per year for each full year of employment up to a maximum of 30 days**
**After 1 year of employment, you will be entitled to a profit & performance-based bonus scheme of up to 10% of your salary
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