Administration Team Leader

2 weeks ago

Bellshill, United Kingdom Saltire Full time

A Team Leader provides supervision, support and advice within the admin team. You will manage the day to day operational aspects of the admin team and ensure the effective and efficient running of the admin department and a great customer experience.

**Primary Responsibilities/ Accountabilities**

Coach & develop the skills & knowledge levels of team members

Support the review of processes & ways of working to increase efficiencies

Champion and enforce the adoption of the business culture, values, mission and strategy

Accountable for meeting departmental objectives

Ensure quality monitoring of calls are being carried out regularly

Ensure regular training is being carried out on processes and reviews of processes with any suggestions then reviewed by SDM before implementation

Carry out weekly/monthly client reports

Carry out daily, weekly & monthly checks on spreadsheets and action as required

Ensure staff are delivering a first-class service and representing the company when interfacing with clients and customers to the best of their abilities

Ensure all legislative paperwork is logged, sent to clients / customers / tenants in line with the contractual obligations

Ensure letters / phone calls are made to tenants in advance of their appointments within agreed contractual timescales

Manage team in accordance with office etiquette / guidelines ensuring staff are ready to start work on time and log in / out times are in accordance with scheduled breaks etc.

Deal with complaints from clients, tenant or customers

Escalate any deadlines / targets not met, performance problems to SDM

Liaise with operation supervisors on manpower

Be accountable and ensure all tasks are carried out efficiently by staff

Carry out reviews

Carry out return to work interviews

Ensure adequate cover when required for holidays / absence etc. (cross training if required to ensure full cover)

Involvement in the recruitment process to include reviewing CV’s, arranging interviews, being part of the interview panel

Awareness of financial implications when authorising overtime, staffing levels etc.

Attend client meetings when required

Required to be on standby rota

Be part of the standby out of hours team (on a rotational basis)

Responsible for ensuring there is discipline and professionalism within the team

Responsible for rapidly escalating concerns

Ensure all disciplinary matters are dealt with in line with company practice and procedures

**Job Types**: Full-time, Permanent

Pay: Up to £30,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 3 years (preferred)

Work Location: In person

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