Helpdesk Team Leader

7 days ago

Bellshill, United Kingdom Anderson Knight Full time

Anderson Knight is delighted to be working on behalf of a well-established business in South Lanarkshire to recruit an experienced and motivated Helpdesk Team Leader. This is an excellent opportunity for someone looking to advance their administrative career and lead a team in a supportive and dynamic environment.

**Key Responsibilities**:

- Lead and manage a team of administrators, providing guidance, support, and motivation to ensure efficient and effective performance.
- Oversee daily administrative functions, ensuring smooth operations and a high standard of service delivery.
- Review and improve existing processes to enhance productivity and workflow.
- Liaise with internal departments and external stakeholders to maintain clear communication and resolve any issues.
- Manage more complex administrative tasks, providing hands-on support when necessary.
- Ensure all records, files, and databases are accurately maintained and kept up-to-date.
- Provide training, coaching, and development opportunities for new and existing team members.
- Conduct regular performance reviews, offer constructive feedback, and set team goals.

**Requirements**:

- Previous experience in an administrative leadership or office management role is essential.
- Proven ability to manage and motivate a team, driving high levels of performance.
- Strong organisational and multitasking skills, with an excellent eye for detail.
- Proficient in Microsoft Office (Excel, Word, Outlook) and other relevant software.
- Excellent communication and problem-solving skills, with a proactive approach to challenges.
- Ability to manage priorities in a fast-paced environment.

**Benefits**:

- Competitive salary with regular reviews.
- Opportunities for career progression and development.
- Flexible working hours to support work-life balance.
- Company pension and employee wellbeing programmes.

This is a fantastic opportunity for someone with a strong administrative background to lead a talented team. If you have the relevant experience and are eager for a new challenge, we would love to hear from you.

**Job Types**: Full-time, Permanent

Pay: £30,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 10 hour shift
- Monday to Friday

Work Location: In person

Reference ID: MD01

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