Senior Helpdesk Coordinator

**Equans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a full-time role working 37.5 hours. On offer is a salary of £26,110.50 per annum, shift allowance and benefits package.**

New opportunity with leading Facilities Management provider - **Equans**.

Equans is recruiting for the established Facilities Helpdesk based in Bellshill. We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic? Come and join our exceptional Team.

At our Bellshill office, **our people are at the heart of everything we do**. The Business Support Centre operates around the clock—24/7, 365 days a year—meeting the ever-evolving needs of our clients with dedication and resilience.

We understand that such a dynamic environment demands not just commitment, but growth. That’s why we place a strong focus on career development, offering our team members the tools, training, and support to continuously evolve. Whether you're just starting out or looking to take the next step, we're committed to helping you reach your full potential.

**Please note the hours worked are:

- 21:00 - 08:00 - 4 days on 4 days off.**

**What will you deliver?**

- Experience of delivering a high level of customer service.
- 1st point of escalation for the Helpdesk.
- Support Team Leader with HR tasks including appraisals, one to ones, team meetings and coaching/training.
- Providing out of office cover for the team leader as required.
- The ability to investigate and troubleshoot issues.
- Excellent organisational skills with the ability to multitask.
- Experience of working effectively within the team and collaborating with the team to achieve their goals.
- Supporting the team with call handling for a multi contract fast paced Helpdesk.
- Supporting the team with live call logging on Internal CAFM system (MAXIMO).
- Assigning and Dispatching to various resources via multiple channels.
- Issue reports to Internal and external clients/Customers using in-house system.
- Providing assistance to support the team to Pro-Actively Monitor and Chase work Orders to completion within the required SLA.
- Regular checks on CAFM (Maximo) to ensure good quality is demonstrated at all times.
- Administration tasks as required by the business.

**What can we offer you?**

On offer is a competitive salary and benefit package, which includes;

- 24 days annual leave (+ public holidays).
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks.
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are you?**

- FM Helpdesk experience.
- Experience of working to strict SLAs & KPIs.
- Good Customer Service Skills.
- Excellent attention to detail including a high level of accuracy.
- Experience in working in a fast-paced environment.
- Experience with Microsoft packages.
- Ability to prioritise is essential.

**Who are we?**

_
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world._

_
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group._

**Our ambition**

At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus.

We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.

**What's next?**

_

_ At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholde