Senior Helpdesk Coordinator
2 days ago
Senior Helpdesk Coordinator - Nights EQUANS is looking for a Senior Helpdesk Coordinator to join our team in Bellshill, Scotland, on a permanent, full‑time basis. The role is a 37.5‑hour week, working nights from 21:00 to 08:00, 4 days on/4 days off. The offered salary is £26,110.50 per annum, plus shift allowance and a benefits package. Employment Details Location: Bellshill, Scotland, United KingdomSeniority: Mid‑Senior levelContract: Permanent, Full‑time Key Responsibilities Deliver a high level of customer service to users of the Facilities Helpdesk. Act as the first point of escalation for the help desk. Support the Team Leader with HR tasks, including appraisals, one‑to‑ones, team meetings and coaching/training. Provide out‑of‑office cover for the team leader as required. Investigate and troubleshoot help desk issues. Log live calls on the internal CAFM system (MAXIMO) and assign/dispatch tickets to appropriate resources via multiple channels. Report issues to internal and external clients/customers using the in‑house system. Pro‑actively monitor and chase work orders to completion within the required SLA. Perform administrative tasks as required by the business. Support the team on call handling for a multi‑contract, fast‑paced help desk. Required Experience & Skills FM Helpdesk experience. Experience working to strict SLAs and KPIs. Excellent customer service skills and attention to detail. Ability to prioritize tasks and multitask efficiently. Experience in a fast‑paced environment. Proficiency with Microsoft Office packages. Strong organisational and investigative abilities. Experience collaborating within a team to achieve goals. What We Offer Competitive salary and benefits package. 24 days annual leave (+ public holidays). Life Cover equal to 1.5× annual salary. Employee discount schemes on major brands and retailers. Gym membership discounts. Cycle‑to‑work scheme. Holiday purchase scheme. Two corporate social responsibility days per year. Broad learning opportunities, including professional qualifications and personalised support programmes. Employee Referral Rewards Scheme. Access to growing employee networks. 24/7 Employee Assistance Programme and mental wellbeing app. Company Overview In the UK & Ireland, EQUANS is a provider of sustainable facilities management and regeneration, and cutting‑edge energy and digital services. With 15,000 employees globally, we deliver decarbonisation across the built environment and accelerate the transition to a low‑carbon world. EQUANS is a subsidiary of the Bouygues group. Diversity & Inclusion EQUANS encourages applications from women, ethnically diverse individuals, people with disabilities and all protected groups under the Equality Act 2010, fostering a culture where everyone’s voice is heard. Important Information For this role you must have evidence of the right to work in the UK. The role does not include relocation package. Certain positions may require a Disclosure check. Agency involvement is not required. All enquiries should be directed to the Resourcing Team. #J-18808-Ljbffr
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Senior Helpdesk Coordinator
6 days ago
Bellshill, United Kingdom Equans UK & Ireland Full timeSenior Helpdesk Coordinator - Nights – Equans UK & Ireland Equans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a full‑time role (37.5 hours per week) with an annual salary of £26,110.50 plus shift allowance and a benefits package. Shift hours: 21:00 – 08:00, 4 days on / 4 days off. What will...
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Senior Helpdesk Coordinator
6 days ago
Bellshill, United Kingdom Equans Full timeSenior Helpdesk Coordinator - Nights- **Offer ID**: - 78725- **Job**: - Support Functions / Admin Support- **Contract type**: - Permanent- **Schedule**: - Full-Time- **Country**: - United Kingdom **Equans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a full-time role working 37.5 hours. On...
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Senior Helpdesk Coordinator
7 days ago
Bellshill, United Kingdom Equans UK & Ireland Full timeJoin to apply for the Senior Helpdesk Coordinator - Part time role at Equans UK & Ireland 1 day ago Be among the first 25 applicants Join to apply for the Senior Helpdesk Coordinator - Part time role at Equans UK & Ireland Equans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a part-time role working...
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Helpdesk Coordinator
1 week ago
Bellshill, United Kingdom EQUANS Full timeEQUANS Bellshill, Scotland, United Kingdom Helpdesk Coordinator Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full‑time role working 37.5 hours per week. On offer is a salary of £24,102 per annum plus benefits. The role will be working Monday – Friday 09:00–17:00. Responsibilities...
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Helpdesk Coordinator
7 days ago
Bellshill, United Kingdom EQUANS Full timeEQUANS Bellshill, England, United Kingdom Helpdesk Coordinator Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package. New opportunity with leading Facilities Management provider – Equans....
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Helpdesk Coordinator
7 days ago
Bellshill, United Kingdom Equans UK & Ireland Full timeJoin to apply for the Helpdesk Coordinator role at Equans UK & Ireland Equans is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full-time role working 37.5 hours per week with a salary of £24,102 per annum and a benefits package. New opportunity with leading Facilities Management provider – Equans....
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Senior Helpdesk Coordinator
6 days ago
Bellshill, United Kingdom EQUANS Full time**Equans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a full-time role working 37.5 hours. On offer is a salary of £26,110.50 per annum, shift allowance and benefits package.** New opportunity with leading Facilities Management provider - **Equans**. Equans is recruiting for the established...
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Helpdesk Coordinator
4 days ago
Bellshill, United Kingdom Equans Full time**Requisition ID**: 54698 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and benefits package.** Exciting New opportunity...
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Helpdesk Coordinator
4 days ago
Bellshill, United Kingdom Equans Full time**Requisition ID**: 54698 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,102 per annum and...
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Senior Helpdesk Coordinator
5 days ago
Bellshill, United Kingdom Equans Full timeEquans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a full-time role working 37.5 hours. On offer is a salary of £26,110.50 per annum, shift allowance and benefits package. New opportunity with leading Facilities Management provider – Equans. Equans is recruiting for the established Facilities...
