Senior Helpdesk Coordinator

Senior Helpdesk Coordinator - Nights – Equans UK & Ireland Equans is looking for a Senior Helpdesk Coordinator to join our team in Bellshill on a permanent basis. This is a full‑time role (37.5 hours per week) with an annual salary of £26,110.50 plus shift allowance and a benefits package. Shift hours: 21:00 – 08:00, 4 days on / 4 days off. What will you deliver? Experience of delivering a high level of customer service. 1st point of escalation for the Helpdesk. Support Team Leader with HR tasks including appraisals, one‑to‑one meetings and coaching/training. Provide out‑of‑office cover for the team leader as required. Investigate and troubleshoot issues. Excellent organisational skills with the ability to multitask. Work effectively within the team and collaborate to achieve their goals. Support the team with call handling for a multi‑contract fast‑paced Helpdesk. Support the team with live call logging on the internal CAFM system (MAXIMO). Assign and dispatch to various resources via multiple channels. Issue reports to internal and external clients/customers using in‑house system. Assist the team in proactively monitoring and chasing work orders to completion within the required SLA. Regular checks on CAFM (Maximo) to ensure good quality is demonstrated at all times. Perform administration tasks as required by the business. What can we offer you? 24 days annual leave (+ public holidays). Life cover equivalent to 1.5 times annual salary. Employee discount shopping schemes on major brands and retailers. Gym membership discounts. Cycle to work scheme. Holiday purchase scheme. Two corporate social responsibility days per year. Broad range of learning opportunities, including professional qualifications, collective/individual training, and personalised support programmes. Attractive Employee Referral Rewards Scheme. Access to our growing employee networks. 24/7 Employee Assistance Programme and access to a mental wellbeing app. Who are you? FM Helpdesk experience. Experience of working to strict SLAs & KPIs. Good customer service skills. Excellent attention to detail and high level of accuracy. Experience working in a fast‑paced environment. Experience with Microsoft packages. Ability to prioritise is essential. Who are we? Equans is a provider of sustainable facilities management, regeneration, and cutting‑edge energy and digital services in the UK & Ireland. Our 15,000 employees deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government accelerate the transition to a low‑carbon, resilient world. Globally, Equans operates in 20 countries, with 90,000 employees on five continents and a turnover of €19.2 billion in 2024. It is a subsidiary of the Bouygues group. Our ambition At Equans, we are driven to be recognised for operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring all our actions align with our core values—Accountability, Respect, Team Spirit, and Service Focus. We listen, support, and care for one another, collaborate and build trust to achieve shared goals, and strive to meet our customers’ needs in a proactive and pragmatic way. What's next? If this role is of interest to you, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch. Diversity and inclusion As part of our commitment to reflect the markets we operate in, we encourage applications from women, ethnically diverse individuals, people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010. We’re committed to creating a culture where everyone’s voice is heard and supported. Diversity and inclusion are at the core of what we do. If you join Equans you’ll find a welcoming, open workplace where you’re encouraged to be your true self. Our employee networks include AccessAbility (physical and mental disabilities), Encompass (LGBTQ+), RISE (ethnic background), Veterans & Reservists, Women Together, Working Parents, and Young Professionals. Right to work For this role you must have evidence of the right to work in the UK. We are not able to offer a relocation package for this position. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. Application enquiries should be directed to the Resourcing Team, not to managers. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Bellshill, England, United Kingdom Alnwick, England, United Kingdom #J-18808-Ljbffr