Customer Service Advisor

3 hours ago

Birkenhead, United Kingdom Search Consultancy Full time

Customer Service Advisor
- Location: Liverpool City Centre
- Salary: £19,028 basic
- Contract: Full time, Permanent
- Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4)
- + Excellent training and progression opportunities
My client based in Liverpool City Centre are looking to recruit a number of enthusiastic Customer Service Agents / Administrators to join their expanding team.
The role is paying a starting basic salary of £19,028 per annum.
This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday work with one weekend a month.
The main duties of a Customer Service Advisor are:

- Capturing information onto the in house system and data input
- Query handling in response to customer requests with the support of clear information and providing professional customer service
- Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
- Have the customer at the heart of everything you do.
To be considered for the role of Customer Service Advisor you must possess the following;
- Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
- Excellent written and verbal communication skills
- Professional attitude and telephone manner
- Have basic IT skills
Keywords: customer service; advisor; agent; customer care; helpdesk; client care; insurance; call centre; inbound; insurance; financial services; contact centre; call centre; outbound; call handling; administrator

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