Administrator - Medical Billing

**This role is office based, in our Haywards Heath branch**

**What’s the opportunity**

We are looking to recruit a Invoice Resolutions Specialist. Our ideal applicant is a self-starter, who is eager to learn and can work off their own initiative. Good communication skills are also a bonus - we here at Medserv are firm believers in open communication being a key to success

**About Medserv**

Medserv was established by Cormac Loughrey in 2005 and has rapidly grown to become the largest company specialising in medical billing in the UK & Ireland. Medserv UK was established in 2010 and initially was run from the Irish Office. In 2014 the first UK based office was opened. Due to massive growth in the first 3 years we moved to a larger UK office in 2017 where we are now based in Haywards Heath.

**What will I be doing**

With our core values of Quality, Innovation, Integrity & Excellence in mind, the employee will be responsible for primary duties & responsibilities which include:

- Managing a high volume of incoming calls from external entities including patients, clients/secretaries, Hospitals and Insurers. Maintaining high level of professionalism, providing precise and accurate information or instruction on further proceedings
- Contacting insurers and hospitals and on a daily basis to access updates on outstanding claims and to establish why claims have not been paid/submitted
- Working through lists of unpaid accounts and updating each account with a relevant contact
- Liaising with members of internal teams in order to resolve issues
- Working through clients’ outstanding accounts, identifying major problems affecting the payment of claims and liaising with clients/secretaries directly in order to resolve these issues
- Providing reports on outstanding accounts to clients at their request
- Work to monthly and quarterly targets to get all accounts processed accurately and in a timely manner.

**What skills do I need**:

- A confident, supportive phone manner with meticulous verbal and written English
- Excellent attention to detail
- A strong team player with the confidence to work on your own initiative
- The ability to pick up new systems quickly
- Possess excellent time management skills with the ability to plan and prioritise time effectively
- The ability to build and maintain strong working relationships with management and all colleagues
- Be willing to take on additional duties to support the on-going growth and development of both the team and organisation The above list is an outline of the daily duties involved however these may change in line with both team and company requirements

**What’s it like to work here**

You will have the opportunity to work closely with employees from all over the company. Our billing specialists see claims through all the way from appointment booking to full payment, giving them a behind-the-scenes view of medical billing in Ireland and the UK.

**Our Benefits**

Competitive salary and the chance to work in a dynamic and technology driven environment.

Focused career development and progression opportunities.

Private Medical Insurance.

If you’re commuting or cycling, we’ve got you covered with the cycle-to-work scheme.

Employee wellbeing is top of our agenda, we have healthy fruit and snacks, as well as plenty of tea, coffee, and biscuits to see you through that post-lunch slump.

Employees are invited to get involved in the Love Where You Work committee, which is constantly striving to inject some fun into the working day.

We have Friday treats.

Our biggest benefit is our friendly and hardworking people
- We are a diverse bunch of people here in Medserv, and we want to continue to attract and retain a diverse range of people into our Company. We do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community_

Expected Start Date: Immediate

**Job Types**: Full-time, Permanent

Starting Salary: £21,000.00

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)