Deskside Support Engineer Apprentice
1 week ago
**Employer description**:
FDS is a wholly owned subsidiary of DXC Technology providing a vast range of services to DXC’s customers in 9 European countries.
FDS has an enviable reputation for delivering outstanding IT support services which we deliver through a committed, focused and well trained workforce.
**Overview**:
FDS has a number of exciting Apprentice opportunities within a number of our major accounts.
As part of FDS apprentice programme you will be enrolled on a Data Level 3 program,
**Responsibilities will include**:
- Providing end user workplace support through a mixture of remote tools, telephone assistance and Deskside support.
- Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLA’s.
**What we are looking for**:
**Desired skills and qualities**:
- Enthusiastic with a genuine passion in solving IT issues
- Interest in Data
- Empathetic to customer needs and requirements
- Willing to learn and grow within FDS and our parent company DXC
**Entry requirements**:
**The entry requirements for this programme are as follows**:
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
**Find out more here:**
**Hours of work**:
Monday to Friday between 8:00am - 6:00pm, (45 minutes for lunch)
37.5 hrs per week
**Salary**:
£10,200 per annum. [with opportunities to increase]
**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship.
There is a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion.
**Important Information:**
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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