Customer Quality Engineer

2 days ago

West Midlands Region, United Kingdom Owen Daniels Consultancy Full time

**Customer Quality Engineer**
**Permanent**
**Midlands**
Owen Daniels are looking for a Customer Quality Engineer to join one of our clients in the Coventry area. This would be a permanent position for a company who are a global manufacturer of aerospace parts.
The ideal experience for the Customer Quality Engineer is:
**Core Responsibilities**:

- Implement and ensure compliance to all procedures described in the Business Management System (BMS).
- Worked within the aerospace or automotive sector
- Point of contact for the customers
- Ensure all customer project gate reviews are supported and the customer quality concerns shared throughout review process
- Manage customer containment activities within the company and potentially at the customer locations
- Respond to customer concerns/ complaints by implementing full containment actions, full analysis, poka-yokes and executing short and long-term countermeasures.
- Lead problem solving activities with each value stream, utilising Ishikawa, 5 Why Shipped/ Made techniques. Includes presenting the findings (8D) to the customer.
- Review and update quality documentation to communicate lessons learned from quality concerns.
- Ensure all necessary systems and procedures are in place to satisfy the customer requirements, visits and audits.
- Represent the company on customer plant visits and/ or conference calls/ meetings. Including carrying out the necessary actions.

**Skills, Knowledge & Abilities**:

- Understanding of AS9100 rev D, minimum an understanding of ISO9001:2015
- HNC or equivalent in an Engineering discipline
- Experience in a Manufacturing environment, ideally industrial Manufacturing.
- Experience in customer service & solving customer issues
- Must be able to read and interpret Engineering Drawings
- Experience of dealing with customers and suppliers

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