Assistant Director

**Summary**:
We are looking for an Assistant Director of Assessment and Tenant Engagement to join us, taking responsibility for leading our frontline engagement team.

The recently passed Government Social Housing Regulation Bill gives us additional powers and responsibilities around the importance of safe, decent homes for social housing tenants and on landlord transparency and accountability. We have a key role in delivering these outcomes through an expanded, proactive consumer regulation function.

You will play a key part in this, leading in the initial assessment of referrals, identifying and escalating concerns for regulatory action and by ensuring we’re clear with stakeholders around the decisions we have taken. The role will be responsible both for leading our Assessment Team to provide a first-class service to all stakeholders who contact the regulator and leading our Tenant Engagement Team.

In this role you will lead our direct engagement with tenants, using feedback to shape our regulatory decisions and approach, including carrying out tenant engagement activities and ensuring high-quality analysis is used to support our regulatory decisions. You will also be responsible for leading our frontline assessment team, ensuring we respond appropriately to enquiries and referrals, taking appropriate decisions on escalation.

This is a fast-paced role, and you will be responsible for managing a large volume of reactive casework to agreed quality and timeliness standards, with a key part of the role being to ensure we communicate our responses and decisions to stakeholders in a clear and transparent way.

You will also lead our tenant engagement team, including carrying out direct engagement with tenants, ensuring feedback is used to inform regulatory decisions and approach. Through high-level analysis, you will ensure that the regulator is able to reach a balanced judgement of registered providers’ performance, particularly in relation to the service outcomes for tenants, and accountability to tenants.

**Responsibilities**:
You will have a demonstrable track record of engaging effectively with stakeholders, including diverse groups of tenants and/or consumers to deliver high quality services which meet a range of needs. As well as having strong leadership skills, you will be able to draw on a range of different sources of information and analysis to influence internal and external stakeholders in delivering the regulator’s strategic aims.

**General Information**:
**Why work at RSH?**
RSH offers excellent terms and conditions including a 35 hour working week, 33 days annual leave and access to a defined benefit pension scheme that is index (CPI) linked.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working that supports work life balance.

We offer a range of excellent benefits, including staff discount scheme, Cycle to work scheme, and after 6 months of employment, access to a Nuffield Health Screening ; full information is available on our website.

**Location**
We currently work to a hybrid model with a mix of office and home working.

RSH’s core offices are in Manchester, Leeds, Birmingham and Bristol. We offer flexible working arrangements and staff can work from home for part of their hours. Most roles involve some travel within England between our offices, and some roles also involve onsite visits to social housing providers.

**Interviews**
Interview dates are **w/c 18 September **and will be held via Microsoft Teams.

**Benefits and Salary**

We offer a range of excellent benefits; information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

**Nationality requirements**

This job is broadly open to the following groups:

- UK Nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the Republic of Ireland
- Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
- Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

**Application process**

For more information on the role, please see the attached Role Profile.

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