Current jobs related to Customer Service - Newmarket - NatWest
-
Head of Customer Services
1 week ago
Newmarket, United Kingdom Focus Search and Selection Full timeAn opportunity to work in a business that has seen significant growth and continues with ambitious, achievable plans to double in size over the next 3-5 years to £100m turnover. Withy their recent growth and ambitions for the future comes opportunities for employees too. To help ensure the business has a robust footing on which to grow, they are seeking an...
-
Customer Service Advisor
2 weeks ago
Newmarket, United Kingdom Unisurge International Ltd Full time**Title**: Customer Services Advisor **Reports to**: Customer Services Manager **Based at**: Farboud Innovation Park, Newmarket **Broad Function**: Role overview: Unisurge International Ltd are looking for a Customer Service Advisor to join their team at Newmarket, to provide a professional, efficient and proactive approach to Customer Service, to ensure...
-
Customer Service Advisor
2 weeks ago
Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full timeAn exciting opportunity has arisen within our Customer Service team! We are very pleased to be recruiting for an Advisor to focus on delivering exceptional customer service. As a Customer Service Advisor your working environment will be fast paced during our peak season, and provide you with great opportunity to offer front line support to our customers....
-
Customer Service Advisor
2 weeks ago
Newmarket, United Kingdom Tate Full timeI'm supporting a business in the **CB8 area of Suffolk/Cambs** who is increasing their Customer Service team due to unprecedented growth! The vacancy is for a '**Senior Customer Service Advisor'** - for which I'm looking for someone with previous B2B office experience, and preferably someone familiar with a **chemicals related laboratory or well educated in...
-
Customer Service Advisor
1 week ago
Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full timeMr Fothergill’s has been sowing the joy of gardening across the world with our impressive, high - quality seed ranges and equipment for over 44 years. Our products are found in most garden centres as well as big retailers and we also have a blossoming direct to consumer business. We believe that gardening provides not only a good-looking lawn but supports...
-
Customer Service Administrator
2 days ago
Newmarket, United Kingdom Hendron Pearce Ltd Full time**Customer Service Administrator** **The Company** Our client is a leading global packaging manufacturer, specialising in the Pharmaceutical and Beauty industry. Their Packaging offers deep market understanding gained through years of experience in the Pharmaceutical and Beauty industries. They work closelywith their customers to provide bespoke,...
-
Customer Service Assistant
2 weeks ago
Newmarket, United Kingdom EG Group Full time**Role**: Customer Service Assistant **Location**: Newmarket, LN11 9EG **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.05 above 18 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...
-
Customer Services Advisor
2 days ago
Newmarket, United Kingdom Eurofins UK Environment Testing Full timeCompany Description Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent...
-
Customer Service Representative
2 weeks ago
Newmarket, United Kingdom William Hill Full timeCustomer Service Representative – William Hill People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st...
-
Customer Service Assistant
1 week ago
Newmarket, United Kingdom NHS Full timeGo back Cambridge University Hospital NHS Foundation Trust Customer Service Assistant The closing date is 28 December 2025 Are you looking to join a high-performing Contact Centre Team which provides an essential Customer Service to Pathology Service users and patients? The Service Desk is employing reliable team members with a professional telephone manner,...
Customer Service
2 weeks ago
Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Join us as a Customer Service - Senior Personal Banker in Bury St Edmunds
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.
Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.
Day to day, you’ll be:
- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship
**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.
We’ll also be looking for you to demonstrate:
- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills
What else you need to know
We’re here for our customers when it’s most convenient for them so you’ll need to be flexible
Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview
You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.
This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.
**How we'll reward you**:
**Salary**: £24,268 per year (pro rata for hours worked)
You’ll join on a competitive salary of £24,268 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.
