Customer Service Advisor

1 week ago

Newmarket, United Kingdom Unisurge International Ltd Full time

**Title**: Customer Services Advisor

**Reports to**: Customer Services Manager

**Based at**: Farboud Innovation Park, Newmarket

**Broad Function**:
Role overview:
Unisurge International Ltd are looking for a Customer Service Advisor to join their team at Newmarket, to provide a professional, efficient and proactive approach to Customer Service, to ensure the delivery of a first-class customer experience to all hospital trusts nationwide.

**Key responsibilities and accountabilities**:

- Provide a proactive approach to customers to keep them up to date at all times of their orders and queries
- Proactive calling of customers via telephone calls and teams to build relationships
- Monitoring of stock against customer demand forecasts and liaising with customers regarding slower moving stock
- Tracking and progressing orders and liaising with all departments to ensure on time delivery to customers
- Inputting and processing orders
- Resolving customer queries quickly and efficiently
- Tracking all queries via CRM
- Monitoring of back orders and keeping customers up to date at all times.
- Deal with all telephone enquiries in a prompt and efficient manner.

Skills and Attributes:

- Work well and remain calm under pressure
- Exceptional organisational skills to manage a fast-paced workload
- Experience in a fast-paced environment, managing multiple urgent priorities
- Excellent telephone manner and communication skills
- Good interpersonal skills
- Ability to problem solve
- A team player with good team working experience

**Skills and Attributes**:

- Confidence talking on the phone and building relationships with counterparts across all hospital trusts nationwide
- A keen eye for detail, to ensure orders are taken and processed faithfully
- Team working
- Organisational and planning skills
- Knowledge of ERP and CRM systems
- Good knowledge and experience of Microsoft Office Suite including Excel is essential
- Adaptable to change and willing to embrace new ideas
- Positive and approachable manner

**Education and Experience**:
1. Educated to GCSE / A’ Level standard

2. Proven experience of effective business operations within Customer Services

3. Knowledge of Customer Services principles and practices desirable

4. Proficiency in CRM systems

5. Experience in using ERP systems in a manufacturing environment would be preferred
- To deliver services effectively, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above

The list of tasks and duties and responsibilities is not exhaustive. The employee may be instructed by the employer, at any time, to carry out additional duties or responsibilities, which fall reasonably within the remit of the job role, or in accordance with operational requirements.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Profit sharing
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

  • Customer Service Advisor

    2 weeks ago

    Newmarket, United Kingdom Tate Full time

    I'm supporting a business in the **CB8 area of Suffolk/Cambs** who is increasing their Customer Service team due to unprecedented growth! The vacancy is for a '**Senior Customer Service Advisor'** - for which I'm looking for someone with previous B2B office experience, and preferably someone familiar with a **chemicals related laboratory or well educated in...

  • Customer Service Advisor

    1 week ago

    Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full time

    An exciting opportunity has arisen within our Customer Service team! We are very pleased to be recruiting for an Advisor to focus on delivering exceptional customer service. As a Customer Service Advisor your working environment will be fast paced during our peak season, and provide you with great opportunity to offer front line support to our customers....

  • Customer Advisor

    1 week ago

    Newmarket, United Kingdom Boots Full time

    260560BR **Customer Advisor**: Newmarket, High Street Permanent Part-time **The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some...

  • Customer Service Advisor

    6 days ago

    Newmarket CB BF, United Kingdom Unisurge International Ltd Full time £25,000 - £35,000 per year

    Title: Customer Services AdvisorReports to: Customer Services ManagerBased at: Farboud Innovation Park, NewmarketBroad Function:Role overview:Unisurge International Ltd are looking for a Customer Service Advisor to join their team at Newmarket, to provide a professional, efficient and proactive approach to Customer Service, to ensure the delivery of a...

  • Customer Service Advisor

    1 week ago

    Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full time

    Mr Fothergill’s has been sowing the joy of gardening across the world with our impressive, high - quality seed ranges and equipment for over 44 years. Our products are found in most garden centres as well as big retailers and we also have a blossoming direct to consumer business. We believe that gardening provides not only a good-looking lawn but supports...

  • Customer Advisor

    2 days ago

    Newmarket, United Kingdom Sainsbury's Full time

    **Customer Advisor - Argos**: **Rate**:£12.60 per hour** **Location**:Newmarket Argos, Newmarket, CB8 8HT** **Hours**:Part time, 8 hours per week** **Contract type**:Fixed-Term Assignment** **Business area**:Argos Retail** **Closing date**:20 October 2025** **Requisition ID**:400028405**: **Working in our stores this Christmas**: Turn wishlists into wow...

  • Sales Advisor

    3 days ago

    Newmarket, United Kingdom Scrivens Opticians & Hearing Care Full time

    Join to apply for the Sales Advisor role at Scrivens Opticians & Hearing Care 2 days ago Be among the first 25 applicants Join to apply for the Sales Advisor role at Scrivens Opticians & Hearing Care Get AI-powered advice on this job and more exclusive features. About The Role At Scrivens Opticians & Hearing Care, we put people at the heart of everything we...

  • Parts Advisor

    2 weeks ago

    Newmarket, United Kingdom Ben Burgess Full time

    _At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to...

  • Senior Mortgage Advisor

    6 days ago

    Newmarket, United Kingdom William H Brown Full time

    **Senior Mortgage Advisor** **Transparent Progression Structure - Company Car or Car Allowance - Agile and Nimble IT systems - Admin and Compliance Support - OTE £45K -£55K** We have an exciting opportunity for a **Senior Mortgage Advisor** to join our fantastic team inAttleborough area. The **Senior Mortgage Advisor**will work closely with an...

  • Customer Service Advisor

    1 week ago

    Newmarket, United Kingdom Xpert Resourcing Ltd Full time

    A great opportunity to join a very interesting, niche business based in Newmarket. You will acting as the first point of contact for clients, coordinating the exchange of information between the business and the clients and helping to ensure that the right departments have all the information that they need. Key skills and duties will include: - Being...