Gp Receptionist

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION SUPERVISOR

**Job summary**

Due to staff change we have a Receptionist vacancy based at our Adelaide Street site. This post is 37.5 hours per week full time or we would also consider 2 x part time posts to fill these hours. This would be on a fixed rota. If part time, flexibility to work overtime e.g. to cover for colleagues on annual leave is essential.

Reception provide an efficient and effective receptionist service to staff and patients.

Working with a great team, you need to be flexible, approachable and tolerant to the challenges of working with a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy

We love cake and a good social event.

**Main duties of the job**

The purpose of the role is to:

- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies

**About us**

You will work with a large team, some of whom work across both our sites. All staff are valued and all have a role to play in patient care.

The NHS has its challenges and we work hard, often with the frustration of limited resources but we also make the best of the resources and still have the flexibility to take a different approach if we believe that is right.

We expect a level of flexibility and we give flexibility with the remit of the role. Give and take is key to making it work. Humour is important and it carries us through the more challenging aspects.

Job summary:
The purpose of the role is to:

- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies
- Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Logging in new notes received
- Pulling notes and deducting patients and forwarding to Health Authority
- Summarising of new notes received within the appropriate timescale
- Advise patients of relevant charges for private services, accept payment and issue receipts for same
- Have working knowledge of telephone/fax system
- Registering of new patients, collating information that may be required prior to notes arriving
- Directing complaints in the appropriate manner
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers/partners
- General Duties:

- Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice
- All members of