Administrator - Gp Surgery / Primary Care

Please note; Virtual interviews will be taking place on the 22/09 between 8.30 - 4

Due to expansion, an exciting new position has become available for an administrator to join our Care Coordination team. If you have experience with administration and working within a fast-paced environment, then this is a perfect opportunity to grow your experience and career.

**Who are we?**

We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise - many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area.

We have approximately 140 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more

We believe that our employees are our greatest asset and wanted to recognise this by voluntarily becoming a Real Living Wage employer in April 2021.

**Role Responsibilities**:
The following are the core responsibilities of the Care Coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Clinical Appointment Ledger overview ensuring appointments utilised sufficiently
- Support the management team in the compilation of practice reports and audits
- Involvement with clinical rotas, working alongside the clinical rota team to organise room allocations (while taking into account Annual Leave, Sickness, Training Dates, meetings and appraisals)
- Covering the sickness line and arranging cover where appropriate
- Process all DNA letters in accordance with current protocol
- File and store records as required
- Organise patient records and results boards ahead of group consultations
- Assist with basic IT support
- Input data into the patient’s healthcare records as necessary
- Welcome patients and visitors to the practice, directing requests appropriately
- Support all clinical staff with general administrative tasks as requested
- Exceptional communication and organisational skills.
- Experience of administration.
- Experience of working in a busy, fast paced environment.
- Ability to work on own initiative and prioritise task effectively.
- Professionalism and discretion when dealing with sensitive information, maintaining confidentiality at all times.
- Ability to work under pressure while remaining calm in difficult situations.
- High level of computer literacy.
- A professional telephone manner.
- A flexible pro-active approach to work.

**Why should you apply?**
- Competitive salary being a Real Living Wage employer.
- An offer of a permanent contract on completion of a probation period.
- An opportunity to join the NHS Pension scheme.
- An opportunity to join the Cycle to Work Scheme.
- 6.6 weeks holidays including bank holidays (pro rata).
- Eligibility for the NHS discount service.
- Opportunity to develop personal skills and experience.

**How to apply?**

**Hours**:37 hours per week

Hours:

- Monday 07:00 - 13:00
- Tuesday 07:00 - 18:00 (1hr break)
- Wednesday 13:00 - 18:00
- Thursday 07:00 - 13:00
- Friday 07:00 - 18:00 (1hr break)

**Salary**: £9.50-£9.90 per hour

Schedule:

- Monday to Friday