Night Supervisor

20 hours ago

London, United Kingdom PMR Full time

Our Client are currently seeking a Night Supervisor to join their team at a luxury residential development based in South West London.

Working 4 nights on 4 nights off with the hours of 7pm - 7am.

Salary is £29,000 annually

Duties include but are not limited to:

- Oversee and manage the night concierge team on site, to ensure smooth running of the night shift and assist with any residents' queries
- Provide front of house facilities and services to our customers and assist with the concierge duties as necessary
- Ensure all communal areas and other aspects of the development are presentable to the highest standard and each staff member is performing as required.
- Identify and deliver on-going training needs to the concierge team, utilising appropriate internal and external methods and support
- Conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met
- Monitor performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as required.
- Effective liaison with customers on a daily basis, attending to any issues and enquires and ensuring matters are resolved.
- To ensure all accidents and incidents are investigated and reported to the front of house and development manager.

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