Night Supervisor

2 days ago

London, United Kingdom Atrium Hotel Heathrow Full time

**About the Hotel**

An amazing opportunity for a Night Supervisor to join the Atrium Hotel Heathrow team. Just one stop from Heathrow Airport and opposite Hatton Cross station, Atrium Hotel is modern, with an upcoming sky bar/restaurant, consisting of 612 stylish rooms and a prestigious Conference and Banqueting hall for up to 700 guests, 36 flexible meeting rooms, Orange tree Restaurant and Bar, 24hr café, leisure facilities including Indoor Heated Pool, Sauna, Steam Room, Jacuzzi, Gym.

**About the role**

We are currently recruiting for a Night Supervisor position. Full time position based on a roster basis as per business needs.
- You will be responsible for ensuring that Night Auditors perform the night audit correctly and balance everything;
- You will ensure the registration, guest queries, bookings and departure procedure are efficiently and correctly done and exceeding standards of service.
- You will review all operating procedures and company guidelines regularly and ensures that all Night Auditors are trained, kept up to date with any changing proceedings and follow the SOPs and company guidelines.
- You will handle customer complaints in a professional manner
- You will develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
- You will be able to handle delayed flights
- Ensures that information is passed on to other departments as necessary and to the other members of the department
- You will supervise the recording and cash operations while on duty
- You will ensure cash management is correctly handled
- You will attend all required company trainings
- You will be flexible and help your colleagues from other departments when required

**About you**
- It would be an advantage if you have experience in Opera system

If these sounds like you and you are passionate about providing outstanding customer service to guests even during the late night, you are determined, friendly and supportive about your co-workers we would like to hear from you

**Benefits**:

- Excellent career progression
- Discount on hotel restaurant and Coffee shop

**Salary**: £11.00-£11.50 per hour

Schedule:

- 12 hour shift
- 8 hour shift
- Night shift

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