Night Supervisor

3 days ago

London, United Kingdom Basil Street Full time

**#Join Our Happiness**

Are you the type of person who gets out of bed on the right side daily? If so, we’d like you to come and join our happiness as **Night Supervisor.**

As an employer who cares, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career

Joining our independently owned property as a **Night Supervisor**, you will help to build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

- Employee discounts of up to 50% on food & beverage and spa treatments across our sister properties (Landmark London, Royal Lancaster London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Access to private medical insurance
- Complimentary meals on duty
- Uniform provided and laundered complimentarily
- Refer a friend bonus
- Workplace pension schemes
- Employee recognition schemes and Social Committee events including gala dinners and much more

As a **Night Supervisor, **you will be working within the within our Basil Street family. You will report directly to the Operations Manager and Director of Rooms.

**Key Duties and Responsibilities**:

- Be present in the lobby when required, greeting, assisting guests, and perform all check-in and check-out tasks in a polite and friendly manner in line with our LQA & AA Standards.
- Ensure that all ad-hoc information provided to the guest is correct and reliable, as well as anticipate their needs and provide personalised service using guest history where possible.
- Always maintain a positive approach, especially when handling any issues or guest complaints, providing solutions promptly and effectively
- Read the Handover and Shift logs at the commencement of each shift and complete entries as appropriate according to the operational procedure.
- Oversee courier, postal and other deliveries for all incoming and outgoing goods.
- Maintain all equipment to an excellent standard, keeping apartments always clean and tidy.
- Present a well-groomed and professional clean appearance at all times.
- Complete monthly health and safety checks and assist in accurate regular apartment Health and Safety inspections.
- Ensure the highest security standards are stringently adhered to regarding guests’, colleagues’, and apartment property.
- Comply with and ensure that all Safe Systems of Works (SSOW) are always adhered to and report any maintenance issues accordingly.
- Be available for duty as per the Rota business requirements, as well as being flexible to short notice shift changes
- Good Opera Cloud knowledge and competence in night audit duties.
- To be fully aware of all roles within the department to cover any absences if necessary (day and night)
- To ensure Data Protection and PCI compliance are always in place

Basil Street Apartments is based at Knightsbridge, London SW3 1AX and the closest tube station is Knightsbridge on the Piccadilly line underground.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our family

**_All applicants must be legally eligible to work in the UK._**

INDFOH

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