Weekend Receptionist

2 weeks ago

St Austell, United Kingdom Royale Group Management Company Limited Full time

RoyaleResorts are part a rapid growing company which is one of the largest providers of residential and holiday accommodation in some of the most beautiful regions of the UK.

Our team based at **Sun Valley in Cornwall** are now looking for **Receptionist **to maintain support with administrative tasks and provide high standards of customer service.

**Working hours: Friday, Saturday and Sunday - 9am until 6pm.**

**Salary: £13,728 per annum**

**Responsibilities and duties:

- **
- To check customers in and out, ensuring caravans are ready prior to the next arrivals
- Provide a warm and welcoming introduction to customers upon arrival at reception, directing them to their caravan and providing them with all the relevant information for their stay, including park and local rules
- Modify and finalise holiday bookings including creating bookings, dealing with enquiries, taking payments and following the arrival and departure processes
- To operate the reception area professionally whilst delivering excellent customer service at all times
- To respond to customer requests and ensure that accurate records are kept and fed back to the General Manager as appropriate
- Responsible for the running of the shop
- Ordering/collecting of supplies for the shop and ensuring sufficient stock is maintained and ensure all shop cash is handled securely and properly accounted for
- Create logs for all client services requested (for example gas servicing, water drain downs and cleaning services)
- Receive, handle and promote sales opportunities
- Responsible for the opening and closing of reception in accordance with reception opening hours and roster
- Perform cleaning duties of the reception, office and shop
- Ensure the park complies with Health and Safety obligations including the implementation of policies, procedures and testing
- Notify the General Manager of all issues and ensure they are logged

**Skills and experience:

- **
- Previous reception experience desirable
- Excellent customer service skills;
- Strong communication skills;
- Strong computer skills, including Microsoft Office;

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: £13,728.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Day shift
- Weekend availability

Application question(s):

- Can you work the required working hours as stated on the advert?

Work Location: In person

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