Regional Casework Coordinator

1 week ago

London, United Kingdom SSAFA Full time

**SSAFA**:
**Employment Type**
- Full time**Location**
- Remote - London, UKHome based in the Greater London region

**Salary**
- £27,000 (GBP)**Seniority**
- Junior**Closing**: 11:59pm, 27th Sep 2024 BST

**Job Description**:
**About the role**

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the Greater London areat. There will be occasional travel around the Greater London region, and you will be required to travel for quarterly face to face team meetings.

**About the team**

**About you**

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the London area would be valuable

**About SSAFA**

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

**Diversity and Inclusion at SSAFA**

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

**Further information about the role**

Download a copy of the job description** **here

Review the benefits that SSAFA has to offer here

**How**

**Interviews**: 8 and 9 October 2024.

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