Maritime Operations Officer

**Details**:
**Reference number**:

- 222928**Salary**:

- £21,841- Plus £5,000 of allowances which consists of: Night working - £2,000, Rotating shift - £2,000, Public holidays & weekend working - £1,000.**Grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- MCA - Directorate of Her Majesty's Coastguard - Maritime Operations**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of posts**:

- 7Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- DoverAbout the job

**Summary**:
***

Are you highly resilient with the ability to remain calm and professional in distressing situations?
- Would you like to join a team that makes a difference with every call?
- Can you help us provide a vital service to the public and seafarers when they need it most?
- We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.**We provide a 24/7 emergency service provision, so you will work within a rotating shift system. This will include working 12 hour shifts and Night working.**

**Job description**:

- You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.
- This is a challenging but rewarding role that would require resilience and working calmly under pressure, sometimes in stressful and emotional situations.
- The role holder must be able to competently operate and update all HMCG systems and communication mediums including 999 and distress and urgency traffic in order to support an effective, efficient, and prompt response to incidents relating to the 6 Coastguard functions.**Responsibilities**:

- Your duties will include but are not limited to:_
- Accurately updating, maintaining, and verifying incident logs, records, databases and plans
- Ensuring that all operational systems are functioning correctly and escalate faults as required
- Correctly operating all HMCG Communication and Operational systems within the Rescue Coordination Centre, in accordance with Standard Operating Procedures
- Maintaining familiarity of all changes and updates to guidance and instructions, relevant to the role
- Assisting in the efficient management of SAR & Emergency Response by:

- Responding to emergency calls or requests for assistance
- Gathering information
- Contributing to the formulation of incident response plans
- Alerting, tasking and supporting SAR units as directed
- Providing situational awareness and updates

For a more detailed description please see attached the role profile.**About You**

**Due to the nature of the role, you are likely to be exposed to situations and information of a sensitive or traumatic nature which may be emotional and/or distressing to you. Therefore, you will need a high level of resilience to be able to deal with these calls in a professional manner whilst remaining composed.**

You will be reliable and able to work calmly in a busy operational environment whilst using your initiative and professional judgement to achieve the best outcomes in difficult situations.
- Excellent communication skills are required for this role, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.
- You are someone that enjoys working closely within a team, using your skills and knowledge to contribute to achieve common objectives.
- To be successful in this role you will be required to have a good level of numeracy skills, and be IT literate with the ability to multitask.
- We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.-
**Additional Information**

There will be training involved for the first 12-18 months of this role. You will also need to attend training and work shifts in our other sites, this will usually take place in our Southampton and Lee-on-Solent office.**About Operational Delivery Profession (ODP)**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace

**Benefits**:

- Being part of our brilliant Civil Service