Customer Communications Officer

1 week ago


Dover, United Kingdom P&O Ferries Full time

**The role**

We have an exciting opportunity to join our Customer Communications Team who provide ‘round the clock’ real time sailing information to our customers.

Your mission will be to offer 24/7 operational updates for our entire route network, 365 days a year. **This role is a Maternity Cover contract minimum 6 months**

You will be pivotal in providing comprehensive, timely and accurate information across all channels and engage with online audiences and help maintain relationships with key customers (ie port authorities, highways agencies). One day you could be talking to Rotterdam about delays in the port.. the next day discussing the possibility & planning for communications about ‘operation stack’ on the M20

Every day brings a new challenge and you will be expected to become the company expert on European Maritime Passenger Rights Regulation - providing guidance and advice on compliance to other staff.

**Benefits**
- Free ferry travel across all of our routes from the day you start
- 75% of lesiure rail fares for you and your family after passing probation
- Subsidised canteen
- Generous pension scheme

**The person**

So what skills are we looking for?
- Fluent in English and either French, Dutch, or German
- A strong understanding of how crucial social media can be as a communication tool
- Experience within a customer focused environment.



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